Monday, September 19, 2016

INLEADers @ Ambience Mall, Gurgaon

INLEAD recently facilitated an Industry Visit for the International Business Management students of Jul’16 batch to Ambience Mall, NH8, Gurgaon, in order to provide them a greater understanding Organised Retail, Mall Management and Zoning of stores in a Mall.

The mall is spread over 13 lakh square feet of space, and is often known as the 1 Km Mall. Ambience is a large real estate group with diverse realty interest like luxury residence, commercial towers and organized retail.

The visit to Ambience Mall, Gurgaon commenced around 3:30 pm, when the students where first asked to get a feel of the mall by just loitering around. Around 3:45 pm they were taken around the mall by the Mall Manager who started his tour from Gate No.1, also known as Zara atrium. He then took them for a guided tour across all floors, explaining to them in great detail the layout of the mall and the zoning of stores. They were made aware of the popularity of Mango store and therefore the naming of the frontage around the store as Mango atrium. Thereafter they were guided across different floors, and explained the unique aspect in each floor and the major anchor stores that help bring footfalls into the Mall.

Post the two hour guided tour, students then congregated at one of the Mall management office’s conference room for an interaction with the GM, Mall Operations. He handled all queries students had regarding every aspect of the mall from store location, to security management to parking requirements. Overall, students came out well versed with the detailing that goes in mall operations and store locations.

Sunday, September 18, 2016

River Cauvery in the eye of storm

#CauveryCauldron #CauveryProtest are just a couple of hashtags trending since the 12th of September. Miscreants or maybe even political workers have stepped on to streets and have set the city on fire. Vandalism has always been a part of any political dialogue that comes up regarding Cauvery dispute. A river that would be honoured to know that two states are fighting over it, but completely ashamed when she knows how!!

So what’s the Cauvery dispute all about?

Historically the dispute dates back to the British era. In 1924 an agreement was reached when Karnataka, then known as the princely state of Mysore reached an agreement with Tamil Nadu, then known as the Madras Presidency. Mysore was permitted to build a dam at Kannambadi village to trap 44.8 thousand million cubic feet of water, and let the remaining flow into the neighbouring state. The agreement was valid for 50 years and was supposed to be revisited. However, the two states were unwilling to accept the agreement and soon after independence, they took the dispute to Supreme Court. Karnataka wanted changes in the clauses of agreement after 12 years of independence, but Tamil Nadu wanted the agreement to last till the allotted 50 years, i.e. till 1974.

In the 1970s, Cauvery Fact Finding Committee found that Tamil Nadu’s irrigated agrarian land proportion had increased from an area of 1,440, 000 acres to 2,580,000 acres, while that of Karnataka stood constant at 680,000 acres. The water demand for Tamil nadu especially for irrigation increased multifold, but Karnataka refused to part with more than allotted, else there would be shortage of drinking water for its people. Karnataka is India’s second most arid state after Rajasthan and therefore extremely dependent on monsoon. Every time monsoon fails in the state, which it did this year, there is water shortage and this dispute erupts like volcano.

The way out of this dispute

SC’s solution which it provided by ordering Karnataka to release 15,000 cusecs was modified to 12,000 cusecs over 15 days was apparently unacceptable to Kannadigas who then went on a rampage plundering public property in Bengaluru on the 12th of September’16.

The solution to water shortage has to be dealt with scientifically and not in the unruly manner that has unfolded in the city of Bengaluru. Buses being burned in a depot, trucks with TN registration plates being vandalised, young boys being attacked for their biased FB posts; all this is manifestation of a society going intolerant. Of course violence by miscreants can be controlled by the police force, but it wasn’t visible, and therefore what’s apparent is the political link to hooliganism. However, all of this remains a speculation unless politicians come together to find a rational solution.

Until then this dispute will fester like an old wound whenever one state is ordered to release water and the other one demands more so.

- Ms. Monica Mor, Sr. Faculty, INLEAD 

Tuesday, September 13, 2016

The festival of Eid-al-Adha (Bakra-Eid)

Eid-al-Adha also called the “Feast of sacrifice” is celebrated by Muslims worldwide each year. In the Islamic lunar calendar, Eid-al-Adha falls on the 10th day of Dhu al-Hijjah. The word ‘Eid’ is found in al-ma’ida, the fifth sura of the Quran meaning “Solemn Festival”.   On this day All Muslim families, friends even the enemies come together & celebrate. They make especial lunch and late breakfast. They wear neat and clean clothes & celebrate Eid-al-Adha by giving gifts to each other as a token of love. They help the poor by giving money, food, sweetmeats and clothes in the name of zakath.     

The story of Ibrahim’s sacrifice

There was a man named Ibrahim known for deep faith in God and God also had immense faith in him. Ibrahim and his wife Sarah did not have any children. So, god promised to both of them that he would soon bless them with a child. After many years when Ibrahim was 100 years old and his wife almost 90, God fulfilled his promise and Sarah bore a son in her old age, at the set time God had told them. Ibrahim named his son, Isaac.

After many years, God tested Ibrahim (Abraham) by asking him to go to the land of Moriah; and kill his son for an offering upon one of the mountains. Subsequent day, Ibrahim woke up early in the morning, loaded his donkey, and took two of his two young men with his son Isaac and set out for the place God had told him about. His wife, Sarah had no idea about it. After three days, Ibrahim came upon the place. He asked both servants to stay with the donkey, and proceeded with his son to the sacred place.

When they reached the place, Ibrahim built an altar and arranged all the wood on it. He bound his son Isaac and laid him on the altar, then took a knife to kill his son. At that very moment angel Jibra’il (Gabriel) of Lord called out to him from heaven and asked Ibrahim to not kill his son. They believed then that his faith in God was insurmountable. Ibrahim then looked around and in a bush saw a ram (Sheep). He then took the ram and sacrificed it as an offering instead of his only son.  The meat of ram was then divided into three parts, the family retained one third of the share, another third part was given to relatives, friends and neighbors, and the remaining third was given to the poor and needy.  

Eid celebrations

Muslims have thus been celebrating Eid all over the world since the time of Ibrahim’s act of sacrifice. They too on this day sacrifice ram, lamb, goat, sheep, cow, buffalo or camel just like Ibrahim did. They respect this pious day when Ibrahim (Abraham) was willing to sacrifice his only son, as an act of submission to Lord’s command.

Mr. Ravi kanth
Student, INBM

Jul’16 batch, INLEAD    

FICCI - HEAL Conference 2016

Indian healthcare sector is estimated to reach $280 bn by 2020. However, unprecedented demand due to demographic changes and disease patterns calls for a complete re-engineering of India's healthcare. The FICCI HEAL conference aimed to shift focus to re-engineering India’s Healthcare and also focus on innovation. The conference provides a platform for industry members to come together and deliberate on emerging trends and strategies. The ultimate goal is to move closer to provision of universal healthcare.

In order to keep our Healthcare Administration students abreast with the changing healthcare scenario of the country, INLEAD arranged for them to be a part of the FICCI HEAL conference 2016. The two day conference was extremely enlightening for students as they got to listen to a large number of business heads in the Healthcare sector.

The conference commenced with an opening session by Ms. Shobha Mishra Ghosh (Sr. Director, FICCI) which was followed by other members of FICCI.

Mr. J P Nadda(Union Minister for Health and Family Welfare) was the keynote speaker and he talked about giving importance to Healthcare system rather than Hospital care System and also National Indicators should successfully address both Communicable and Non-Communicable diseases.

Directors from Eminent Corporate hospitals like Max, Apollo, Fortis, Columbia Asia, P.D. Hinduja and other delegate members (Prof. Stephen D. Sisson, Ms. Sasa Bozic, Mr. Matthew Eliot, Dr. Peter Bauer) were present and panel discussions were conducted on important and emerging issues of Indian Healthcare.

‘Triple Aim or a Triple Threat’ by Prof.Stephen D.Sisson talked about increased Patient Satisfaction and Outcome with decrease in cost of healthcare. This was followed by a talk on Organ Donation by Dr.(Col)Avnish K.Seth) which  was a real eye-opener about the statistics of number of donors required in India.

Panel discussions were focused on important topics like re-engineering Indian Healthcare, Emerging Power of the Healthcare Consumer, Human Resources in Healthcare – Challenges and Solutions, Emerging Financing Models in Indian Healthcare, Technologies driving new models in Healthcare , unlocking India’s potential as the Emerging Hub for Healthcare Start-ups and Role of Innovations in Healthcare.

Towards the end of the two-day conference, INLEADers came back with truckloads of knowledge and a refreshed enthusiasm to do something concrete and meaningful in their field. 

Wednesday, September 7, 2016

2016 Paralympics: Spirit in Motion

The Paralympic Games, a major international multi-sport event, governed by the International Paralympic Committee (IPC), involves athletes with a range of disabilities, including impaired muscle power (e.g. paraplegia and quadriplegiamuscular dystrophypost-polio syndromespina bifida), impaired passive range of movement, limb deficiency (e.g. amputation or dysmelia), leg length difference, short staturehypertoniaataxiaathetosisvision impairment and intellectual impairment. The Winter and Summer Paralympic Games, start in 1988 as Summer Games in Seoul, South Korea, are held almost immediately following the respective Olympic Games every four years.

This gaming event that started as a small gathering of British World War II veterans has grown to become one of the largest international sporting events by the early 21st century. Paralympians strive for equal treatment with non-disabled Olympic athletes, but there is a large funding gap between Olympic and Paralympic athletes.

Today, the Seventh day of September 2016, marks the commencement of the 15th Summer Paralympic Games, to be held at Rio de Janeiro, Brazil, which will conclude on 18th September 2016. These games will host over four thousand athletes from 160 countries for over 528 events during the course of 11 days and will yield 225 medals for women, 265 for men and 38 mixed medals. Some of the games are:

After cheering for the 2016 Olympics, it’s time to cheer for the Paralympics! We can catch all the action on Doordarshan!

- Mr. Sumit Chakravarty, Faculty, INLEAD 

Monday, September 5, 2016

The significance of G-20 Summit

G20 is the premier forum for international economic cooperation and aims towards global economic governance reform. It was initiated in 1999 with the coming together of 20 nations and economic powerhouses. It includes the following countries: Argentina, Australia, Brazil, Canada, China, France, Germany, India, Indonesia, Italy, Japan, Mexico, Republic of Korea, Russia, Saudi Arabia, South Africa, Turkey, the United Kingdom, , the United States and the European Union. Often whenever the Summit is hosted, invitees also include guest countries, the International Monetary Fund, the World Bank, the United Nations, the International Labour Organisation, the Organisation for Economic Cooperation & Development (OECD).

Till 2008, when the global economic crisis had set in, G 20 members would just discuss about world economic development and international financial & monetary policies. Since 2008, when the first summit was hosted in the USA, discussions have veered around more reformative and proactive international economic policies.

The Summit this year was inaugurated on the 4th of September 2016 with ample fanfare along with spectacular fireworks and cultural performances, the grandiose that’s associated with China, was in full display. It’s a two day summit and culminated today on the 5th of September. 

The Summit this year

This is the 11th Summit which is being hosted in Hangzhou, China under the leadership of Xi Jinping. China has made “Trade” the theme of this year’s summit. World Trade Organisation is predicting this year’s global trade growth to be a very sluggish 2.8%, the fifth consecutive year with rate below 3%. Ironically, while China is the host, there are ample noises against the host for a majorly bloated steel industry leading to over production and for inundating the world market with low-cost steel, thereby adversely affecting production capacities of other countries.

India’s presence at the G20

India’s priority this year is to work towards Trade Facilitation Agreement for Services as also to be the voice of developing nations who need to be provided with level playing field. Separately PM Modi has had individual meetings with heads of almost all nations till now, including UK PM Theresa May, Saudi’s Deputy Crown Prince and French President Francois Hollande.

In addition PM Modi has been busy building international opinion on anti-terrorism measures as well as on Pakistan’s increased role in acts of terrorism. He even brought up the controversial China Pakistan Economic Corridor (CPEC) which would be passing through Pakistan Occupied Kashmir (PoK). Terrorism was the central theme in his bilateral discussions with Chinese President Xi and Australian PM Malcolm Turnbull.

What do Indian’s expect from this Summit?

With trade as the theme and PM Modi focusing more on terror acts in his discussions, our hopes get substantially limited when it comes to fruitful discussions. A constant harping against Pakistan at every forum, I believe, diminishes our status as the fastest growing economy. Trade protectionism & dumping of commodities is a big area of concern, and India needs to proactively participate in such discussions, even if services tend to remain our largest component of export basket. The session will definitely be the harbinger for many productive trade related discussions and we have to be in the 
forefront to be able to benefit, however minuscule.

Till another year and another Summit…

- Ms. Monica Mor, Sr. Faculty, INLEAD

Regret & Contentment- Counterfactual Thinking

How many times we have wondered what could have been the outcome if we had done/chose something else in life with respect to our profession or our personal lives. This ‘what if’ is part of Counterfactual thinking. It is a concept in Psychology that involves the human tendency to create possible alternatives to life events that have already occurred, something that is contrary to what actually happened. Counterfactual thoughts though have shown to produce negative emotions but can also produce functional or beneficial effects. These thoughts can affect people’s emotions. People can express regret, relief or contentment.

We feel regret/guilt when we do upward Counterfactual thinking which focuses on how the situation could have been. When a student achieves grade B instead of grade A, when an athlete gets a silver medal instead of gold-they tend to have upward Counterfactual thoughts that what 1 thing they could have done better that they could have achieved A grade or a gold medal.

When we think how the situation could have been worse, we are doing downward Counterfactual thinking. Bronze Medalists feel more contented than Silver Medalists as they are thinking how the situation could have been worse. When a student just passes his exams, he is contented that at least he has not failed. When somebody got saved in a fatal accident with minor injuries, downward Counterfactual thoughts bring a sense of relief.

Counterfactual Thinking actually helps in managing our thoughts/decisions/emotions. If a person is able to consider another outcome based on a different path, they may take that path in future and avoid undesired outcome.

It’s like if we see glass half-empty or half-full.

- Dr. Anupreet Vig, Faculty, INLEAD

How Innovative are we?

“India, Innovative? India’s 15 – place jump in a new Global Innovation index has to be taken with a pinch of salt.” Economic Times, dated 25th August 2016

Should this headline make Indians feel excited or make them wary of the fact that despite this positive jump, our innovations are still not world class? Let’s look into this story.

What is the Global Innovation Index?

The Global Innovation Index (or the GII) was launched in 2007 by Cornell University, INSEAD. It is published annually by INSEAD & World Intellectual Property Organisation, and does an annual ranking of countries by their capacity for success in innovation. The theme for 2016 is “Winning with Global Innovation” and is in its 9th edition. GII parameters & methodologies are tweaked continuously and hence could be one of the reasons why countries’ rankings keep changing. 

However, countries that are constantly investing in innovative research & development tend to retain their rankings. Switzerland has been ranked as number 1 for the past 6 successive years. Followed by Sweden, United Kingdom, USA & Finland, these countries wrap up the top 5 ranks. India is one of the countries with fluctuating positions, which is a reflection of constant changes the country is going through.

India’s story around Innovation

“There has been a significant broadening of the innovation ecosystem in recent years in India’”, says Nandan Nilekani, former Infosys co-founder. What is this ecosystem Mr. Nilekani is referring to?

The ecosystem comprises educational institutions, research output, patents, entrepreneurship, venture capital, government policies, etc. All of these contribute immensely to creation of new & innovative goods & services that enable better customer experiences, cost reductions, growth & development on the economy. Innovations needn’t always be radical like say an ATM; sometimes incremental ones too add value like say a solar powered ATM. Improvements in all the above mentioned areas are captured in GII sub-indices.

India is currently ranked at 66, a significant jump from last year’s 81. Prior to this in 2008-09 India was at its best at 41 and since then has been tumbling down. The upward movement is a big feather in our cap and we need to make efforts to keep up with the good, or should I say innovative, work. There have been over the past year significant positive achievements in human capital, research, market & business sophistication. Campus startups and incubators being funded by companies across diverse institutions have propelled the startup culture especially in the IT sector. This implies that India’s educational system has improved in the eyes of the global peers, even though our overall ranking in education field is 118.

Things are way better for India in R&D compared with previous years, as the country has been investing consistently in R&D. A major contributing factor to this has been the presence of top multinational R&D centres that have set up shop all across the country. Numbering close to 1000, these R&D centers have made India an innovation powerhouse.

What should we be wary of?

The GII report highlights some glaring inadequacies too in India.  Our biggest drawback is the absence of elite & world class universities that can add to India’s innovation capability. Investments need to increase significantly in education across the board be it primary, secondary or vocational. India has its IITs and of course the Indian Institute of Science (which incidentally comes in top 150 universities in the QS university ranking system) which are facilitating innovation, but scientific innovations are few & far in number, with maximum R&Ds focusing towards making existing products more affordable to the common man.

New initiatives by Government of India could lead to some improvements in the education sector and soon we may see ‘Innovation’ become embedded in the basic fabric of our society. Let’s wait for the day when India breaks into top 10 most innovative countries in the world and hope that it isn’t too far!

- Ms. Monica Mor, Sr. Faculty, INLEAD

Tuesday, August 30, 2016

E-Commerce and its race in India

The dawn of the Internet era opened up amazing new possibilities and e-commerce has emerged as a perfect amalgamation of technology and marketing acumen. The latest statistics reveal that India has been reported to have 70 million active Internet users, the count rising exponentially by the minute. However, markets involve intricate interactions involving a variety of business/organisational factors, general economic and social trends. And the actual scope of growth in e-commerce cannot be evaluated without taking into consideration the aforementioned factors. For such doubts to be remedied, one may take notice of the recent industry reports. One such report, shared by ASSOCHAM, estimated the online retail industry to touch Rs 7,000 crore (rising from the current Rs 2000 crore), with an annual growth rate of 35 per cent. Adding on to this, IAMI has facilitated data to indicate a zoom in India’s e-commerce sector, with transactions rising 50 per cent annually. Online retailing or e-tailing, which accounts for about 6 per cent of the Rs 46,000 crore industry, has taken the forefront of this rapid growth.

There are shakeups in every industry & this sector is undergoing the same. Ask Me is shutting shop, Pepper Tap went dry, Jabong was bought by FlipKart, TaxiForSure was bought by Ola and then was gassed out completely. Let’s look into the phenomena called E-Commerce.

History of E commerce

   o   1970s: Electronic funds transfer (EFT)
·    Used by the banking industry to exchange monetary information over secured networks.

   o   Late 1970s and early 1980s : Electronic data interchange (EDI) for E commerce within companies.
·         Used by businesses to transmit data from one business to another.

   o   1990s : World wide web on the internet provide easy access to the technology for information publishing and dissemination.
·         It became cheaper to do business
·         It enabled diverse business activities

Some successful e-commerce platforms include:
   1) Amazon
   2)  Flipkart
   3) Snapdeal
   4) Urban Ladder 
   5) PayTm

Some interesting news:

1) Amazon surpassed Flipkart as the most downloaded mobile app on Google and Apple app stores during the first quarter of this year, a milestone for the US company that is seeking to become the No. 1 platform for e-commerce transactions in India.

     2) GST may prove to be  headache for the ecommerce players in India.

Watch this space for more info on this sector.

- Amit Yadav
  Student, INLEAD
  July 2016, INBM 

Friday, August 26, 2016

Carpe Diem

We celebrated India’s 70th Independence Day this year on the 15th of August. A huge contingent from India is out there in Rio, Brazil for Olympics and yet all we seem to be talking about is increasing earnings for our farmers, of including Dalits in our everyday lives and of fighting battles with terrorists in Kashmir.

We talk from the ramparts of the Red Fort like we are still under the clutches of East India Company. It would be the day when our Prime Minister isn’t talking about the malaises due to open defecation, due to unemployed youth and due to corruption.

We really need to seize that day! Carpe Diem..

I wait for the day when our Minister for Sports is not embarrassing us with his selfies and antics of his undisciplined entourage; for the day when a Shobha De’s pessimistic tweet prediction doesn’t come true; and for the day when our world number 1 shuttler doesn’t blame her knee for her loss from a 61st seed.

I wait for the day when at least halfway into Olympics extravaganza we have atleast a couple of golds in our kitty; when more athletes participate in more number of games; and when the number of players travelling far exceeds that of the accompanying government babus.

We need to seize that day! Carpe Diem..

Can we not have a team that plays seven rugby, beach ball, hand ball, that pole vaults? Can we not have a better system of sports in India where parents are not paranoid about their kids’ career when they choose sports over academics? We need to find that day when facilities in schools are stretched to accommodate children who want to pursue sports seriously and not as a 6-8 pm outing; when parents do not have to worry about their kids’ diet which gets taken care of by schools; and when there are ample monetary opportunities in the field of sports.

I dream of a nation whose PM addresses the nation from a modern sporting arena and encourages its youth to go play and make money and bring laurels to their country. If you don’t believe in my dream, watch the happiness and sunshine on the faces of Michael Phelps’ mother and wife, you will love it. Imagine the feeling of procuring 23 gold medals across multiple Olympic presences. I want that sun shine over India.

I want India to seize that day! And seize it real soon!

Carpe Diem...

- Ms. Monica Mor, Sr. Faculty, INLEAD 

Monday, August 22, 2016

Battle between two MNCs – a result of massive cultural fallout or improper business practices?

Sometimes your legacy just catches up with you and bites you in the back. That’s when you realise how important it is to steep yourself in modern business practices and imbibe progressive thinking and articulation. In India we need to work on both, be it getting rid of unscrupulous work ethics or of a lackadaisical attitude that leads to unusual delays in decision making. Often it gets reflected as our work culture and hence the widespread stereotypes about our work demeanour.

We have been witness to the fallout between Walmart and Bharti Retail, the former from USA, as a result of corrupt practices of senior Indian officials working for the Joint venture. Both the companies are a part of two extremely huge organisations excelling in their respective sectors, Bharti in Telecom and Walmart in Retail.

The ongoing feud between Tata Sons and NTT DoCoMo, is proving to be a matter of serious concern and very soon will be served hot as a case study in business schools across India and Japan.

What went wrong?

Japan is a strategic investor in many Tata firms and in India. In fact it is the fourth largest investor in India and Japanese companies have invested $18.81 billion in India between April 2000 and June 2015. In October 2007 the marriage was sanctified between Tata Teleservices Limited (TTSL) and NTT DoCoMo, with DoCoMo picking up 26.5% for around $ 2.7 billion. By 2013 problems started to surface with TTSL failing to meet performance milestones and thereafter DoCoMo initiated its exit strategy. The safety clause which was a part of the initial contract for DoCoMo was dishonoured by TTSL, with the company’s stating that FEMA (Foreign exchange Management Act) rules had changed. This prompted DoCoMo to file for international arbitration in London Court. The case is now subjudice in Delhi High Court.

Ramifications of the fallout

The battle has gone ugly and very public. Journalists are having a field day reporting about it. Japan has already become wary of investing in India especially via Tata. The recent case of Japanese tech investment behemoth, SoftBank choosing Bharti Airtel over Tata Sons as it’s ally in India proves the point. But worse will be the ramifications on India as a place for MNCs parking themselves and for countries investing their dollars in. Maybe this case too will blow over and remain in business history books as just another JV breakdown, but we know the rot runs deep. And its high time Indian companies stopped procrastinating and worked in the now towards adoption of better management practices so as not to lose billions in settlements and litigations. Remember India still does not allow class action suits against companies. The day that law makes it’s entry, consumers can drag every erring company to court. Ask Volkswagen how much they suffered in USA, all for a small software glitch!

Ms. Monica Mor
Sr. Faculty, INLEAD

Friday, August 19, 2016

Wellness industry: a new dimension

Health according to WHO is defined as “a state of complete physical, mental, and social well-being and not merely the absence of disease or infirmity”. That’s why this industry is not just limited to providing medical services and remedial care. The primary market for these segments is consumers in the age bracket of 25-35 years, with financial independence and disposable income.

So is the term “wellness” being overused, is it just a fad or being hyped? It comes across as an industry that has not been explored or mostly not used in its appropriate context. Wellness is accomplishing one’s full latent; it is self-directed and an ever-evolving process. There are seven dimensions to wellness: occupational, spiritual, intellectual, emotional, environmental and physical. Wellness is more than just products that are designed to make us feel good or be physically fit.

So what exactly does the wellness industry include? The industry includes spas, slimming & fitness sectors, salon and cosmetic therapy services, alternate therapies among others. People today are very conscious of how they look and feel, also it comes across as an ideal retreat from a chaotic day. While they are mainly enrichment needs, it also focusses on being therapeutic, which is required to maintain a aseptic and fit lifestyle. From spas to slimming centers to non-invasive surgery procedures, there is an entire array of services that the wellness industry can offer. These industries have flourished by taking advantage of ancient Indian therapies like yoga, meditation, Ayurveda etc. Thanks to the growing popularity of the wellness industry, it has fuelled the tourism industry in India.

Hotels too are wooing their guests through wellness. Most of the hotels irrespective of the fact whether its business or leisure is focusing on this segment. The hotels today either have their own signature spa brands or have outsourced the requirement to private spas. Irrespective of the formats hotels ensure that they have few components related to the wellness industry made available for the guest.

While the industry has the potential to boom in future, challenging path lies ahead. The biggest blockade is the lack of trained personnel for this sector.  The Indian wellness industry has seen changes, while the guests have become fully aware of the wellness needs; many spa schools have also opened across the country resulting in trained and skilled man power.  To hire quality manpower is the main issue, sadly most professional in India are by chance and not by choice.
The lifestyle that most of have nowadays wellness is a necessity and not a luxury. It promises to bring lot of positive changes not just physically, mentally as well as emotionally.

- Ms. Bindu Menon
  Sr. Faculty, INLEAD

Monday, August 15, 2016

Pollution in Delhi

Pollution is one of the biggest causes of climate change in whole world. According to the global environment performance index (EPI) 2014, India has reached a rank of 155, slipped 32 ranks form the previous year., it is disheartening that Delhi, the national capital of India is being tagged one of the most polluted city in the world. It is world’s worst city for air pollution.

There are various type of pollution like:
Air pollution
Noise pollution
Water pollution

Air pollution: Carbon dioxide is an atmospheric constituent that plays a vital roles in the environment, CO2 absorb infrared radiation in the atmosphere. It is the main the raw material for photosynthesis and its carbon is incorporated into organic matter in the biosphere and may eventually be stored in the earth as fossil fuels. During the autumn and winter months, some 500 million tons of crop residue are burnt, and winds blow from India’s north and northwest towards east. We have burning ever increasing amounts of fossil fuels ( coal, oil, gasoline, natural gas). Because of the fossil fuels burning Carbon dioxide. we all know about the ozone layer function. That is mostly prevent to ultra violate ray which is coming from direct sunlight. While the dominant gasses of the atmosphere (nitrogen and oxygen) are transparent to infrared, the green house so called greenhouse gasses, primarily water vapour (H2O), CO2, Methane (CH4) absorb some of the infrared radiation. Its effect global warming . Deforestation is also the main causes of global warming.

According to the Ambient Air Pollution report for the year 2014, Delhi had PM 2.5 pollution levels, which is the highest level in the world. Various type of serious disease like cancer caused by air pollution. Major air pollutants are like carbon monoxide, nitrogen dioxide, sulphur dioxide, benzene that is directly impacted on health. carbon monoxide(co) that is very dangerous to causes pollution, is around 6,000 microgram per cubic meter in Delhi, which is much above the safe level. The safe level of co is 2,000 microgram. The nitrogen dioxide has also been increasing.

The Air Quality Index (AQI) is very poor in Delhi according to the ministry of earth sciences. AQI is about how the air clean or polluted is. Today, air pollution is happened by Increasing the no of vehicles specially that type of car which car is used diesel fuels engines. Most of the old vehicles that are not serviced regularly polluted the air more. Air pollution is also caused by many industry , as many as 10,000 people a year may die prematurely in Delhi because of air pollution.

Although the government has taken some steps to control the pollution
“Prevention is better than cure”. Pollution must be prevented rather than letting it go and than dealing with it. India has been working hard to improve the air quality since last 15 years. Delhi as a metro peloton city it can be one of the way to reduce the pollution, by using metro for travelling.

The odd even car rule in Delhi started to prevent the control pollution. Average pm 2.5 concentration in Delhi’s air was 309 micrograms per cubic meter during the period when the odd-even experiment was in force (January 1 to 15, 2016), remaining severe levels according to the central pollution control bureau. Road dust is leading polluter, trucks second, two wheelers third, cards are fourth

Water pollution: It is another major pollution. It causes by textile dyeing, rolling, pickling units, cleaning and washing metal, disposal of chemicals. Now a days the water become acidic, not only acidic but also including heavily iron, arsenic, cadmium, copper, nickel, led that is why water borne disease and infection, stomach pain are rapidly increasing.
Water pollution and a lack of solid waste treatment facilities have caused serious damaged to the river on whose banks Delhi grew, the Yamuna.

Noise pollution : The noise is generated from the machine, generator and bike, automobile traffic.

However , since the environment is a complex, variable and extensive system, protecting the environment is a hard and enduring task. I have been staying in DELHI NCR, since October, 2014. Here the air pollution has increased day by day. We have to take some steps and control the pollution. It is impossible that all the existing pollution problems in the environment can completely be resolved in the next decade. A wonderful and clean environment must be achieved by continuous planning, governmental policies and as well as public participation. We all should resolve to save the environment.

-Kakali Jana, Student, INLEAD

Thursday, August 11, 2016

Medical Errors- A Reality Check

Medical errors are unfortunate but preventable adverse effect of Medical care. Cases of wrong limb being operated, administration of double dose of medicine beyond the permissible limit, wrong diagnosis of disease, health care associated infections are some of the Medical errors which we are coming across every day. But, reality is that Medical errors is reported as 3rd reason causing death in US. WHO lists it among the top 10 killers in the world. Harvard University study in 2013 estimated that 5.2 million injuries occur across India each year due to medical errors and adverse events-majority of them being preventable.

Medical errors are associated with inexperienced physicians and nurses, new procedures, extremes of age, and complex or urgent care. Poor communication (whether in one's own language or, as may be the case for medical tourists, another language), improper documentation, illegible handwriting, inadequate nurse-to-patient ratios, and similarly named medications are also known to contribute to the problem. Patient actions may also contribute significantly to medical errors. The vast majority of medical errors result from faulty systems and poorly designed processes versus poor practices or incompetent practitioners.

“To err is human” but to not accept the err and not to take preventable measures for is grossly inhuman. Majority of errors go unreported and un documented because of the fear of blame and reprimands. Our culture only believe in identifying and putting a blame to the person who has committed the mistake but fail to identify how, when and where. 

Data says that there is one in 1,000,000 chance of traveler being harmed in an aircraft and on the other side there is one in 300 chance of patient being harmed while given health care. Key word is prevention as Patient Safety being the utmost goal of any healthcare organization. Measures like informed Consent,availability of a second practitioner's opinion, voluntary reporting of errors, root cause analysis, reminders to improve patient medication adherence,hospital accreditation, and systems to ensure review by experienced or specialist practitioners should be diligently followed.

- Dr. Anupreet Vig,
Faculty, INLEAD

Monday, August 8, 2016

Gurugram to #Gurujam – A tale of epic ironies

Two years ago, I decided to move to Gurgaon in search of career growth. I would hear stories, and be fascinated about the life in this ‘millennium city’ and looked forward to living here. Never did I imagine that within a span of 2 years, all my fascination will turn into nightmares.

Thursday, 28th July 2016 was any normal day until it started pouring heavily in the city. Within minutes, some major roads turned into rivers with knee-deep water clogging routes across the entire city. #Gurujam as it came to be called on social-media; the traffic jam lasted over 24 hours, causing the entire city to come to a stand-still and making commuting to and from the city impossible. While the city choked, the entire world watched.

Few Indian cities have witnessed growth the way Gurgaon has. More than 250 (over half) of the global Fortune 500 companies, which include biggies like Walmart, Shell, Microsoft, Samsung, GM, GE, PepsiCo, Coca Cola, Google, Toyota and Facebook, to name a few, either have their India headquarters or important offices in Gurgaon. The outsourcing industry, of which India is one of the biggest backroom offices of the world, hires around a half a million people in Gurgaon, directly and indirectly, and more than 200,000 workers are employed at factories, including Honda’s and Maruti’s, in and around the city. Gurgaon today is a sprawl of glass, steel and concrete high-rise offices, condominiums and malls, which are the workplaces, homes and shopping destinations for its population of two million and growing. The Millennium City (a nickname that now reeks of black humor) is on the verge of spiraling into a deep and precipitous fall from where it may never recover. The reason for it is clear - Gurgaon’s streets are unplanned, unnamed and, in many instances, unnavigable; electricity for most hours of the day has to be generated by residents, offices and malls (there are 35 of those in the city) using their own captive generator sets that burn diesel for fuel; there is no public transport system worth mentioning that functions within the city; air pollution levels rival neighboring Delhi’s (which is the worst in the world) in a city that has just a tenth of the population; and, as residents and commuters realize every year during monsoon, the city’s drainage and sewage systems are a hopeless failure.

#Gurujam however uncovered this grim reality, bringing it to the notice of the authorities who were responsible for its plight in the first place. The extensive media coverage forced the authorities to wake up from their slumber and initiate the much awaited repair work. By the following Monday, the city was back to its normal life and it hasn’t rained since. All we can pray is that we never experience the nightmarish traffic jam of 28th July.

- Mr. Sumit Chakravarty, Faculty, INLEAD

No frills: are economy hotels taking the center stage today?

Travelling has become a global phenomenon and has contributed to the rise of economy/budget hotels globally. The growing popularity of budget accommodation brands have led to many of the luxury brands including the same in their brand portfolio. The budget brands offer value, ease and suppleness within the realms of affordability. It’s an understood fact that economic liberalization is gaining momentum and with that business travel has increased in leaps and bounds. While there’s a rise in the disposable income of the middle income groups, the interest within the same segment for travel has also contributed to the upsurge of economy sized hotel.

It's not only airlines which are cashing in on the 'no-frills' model but hotels as well. According to the Indian Association of Tour Operator's (IATO), in India, there are around 1,285 budget hotels with a 51,000 room keys. Owing to the growing response, hospitality players are now intensifying their operations in the budget category.

According to HVS International, a hotel consultancy, economy/ budget hotels have great prospective across the country. What works better or could be considered successful would if the hotel has a brand affiliation or a unique USP to survive. Queries for branded budget hotel in India are growing by 179% year on year as compared to just 36% year on year growth in standalone budget hotel queries.  Budget hotel queries already account for 35% of total accommodation searches and a large share of 47% of search queries are for the brands providing budget hotel inventory online.

So, does staying at budget/economy hotels mean that one has to compromise on quality; of course not the hotels cut out on certain services, but not at the cost of quality. Budget hotels scale down certain non-essential services to reduce cost. One of the reasons for this sudden demand is the demand for accommodation in tier I, II and III cities and also their low operational cost. No frills hotels are for those who look for clean rooms, comfortable surroundings and hygienic washrooms. They also offer the regulars such as laundry, Wi-Fi, multi cuisine restaurants etc. other facilities or services required will be provided at extra cost. They attract students, business traveler, corporate on a slab system and at times airlines. They are quite popular in the domestic market and also have a demand from inbound traffic too.

Budget hotels have a promising market, but needs to focus more on a quality and personalization driven approach. The hotels to a large extent are able to achieve this because they have lesser number of rooms which helps them offer personalized services. Getting guest feedback will also help in improvising on service standards. Branded hotels or chain segments in this category are able to also generate brand loyalty and repeat business.

Ms. Bindu Menon, Sr. Faculty, INLEAD 

Friday, August 5, 2016

The Great Indian dilemma – The feeling of being alienated

When all of India was sifting through the news of insurgencies at Kashmir and some of the soccer aficionados were celebrating Portugal’s win in Euro cup, somewhere in the capital city of New Delhi an incident happened which really put us all in a shameful position. It definitely forces us to introspect that either we are way too ignorant or way too condescending in our general demeanor.

The incident unravels...

A very senior Indian aviation officer posted in I.G.I airport questioned an Indian-Manipuri girl to prove her nationality to be Indian. Despite showing her Indian passport the officer remained in a state of disbelief. He persisted with his relentless interrogation by asking her to name all the Indian states and all other kinds of irrelevant questions.

We are flabbergasted and what makes us sad is that these kind of misdemeanours are being increasingly attributed to people who are in the top layer of the Indian government, ironically whose primary work is to assist the citizens & to serve the civilians of this country. And what further angered us was that the lady was enroute Seoul in South Korea to attend a global women conference. We can’t even fathom the horror of it all for the lady and the trauma she was suffering at the time of questioning. I mean, why the hell she has to prove her Indianess to any ignorant person let alone an immigration officer who can’t spot the difference between different races. His job entails him to be aware. That’s what he’s paid for.

A racial problem that’s rooted way too deep...

This is not the first time these things are happening in our country, now and then we hear news of racial behavior, racial slurs even racial attacks by all the bigots towards their Indian counterparts. The irony is if we face any kind of apartheid like situation in foreign countries where our people are targeted just because of their race, their accent &/or their appearance, we make a terrible hue and cry about it. Apart from social media backlash have we as a nation done anything about this deep rooted malaise? 

That official has slapped our “unity in diversity” claims, which has been our mantra for the longest time. This will surely be very harmful for our country and it will further alienate the northeast people. They who have to prove their patriotism just because of their slightly different physical features than mainland Indians will someday display their angst, and we don’t want that ever. These stereotypes need to go soon.

I believe India is big not just by its geography but because of its tolerant attitude towards every community irrespective of race, caste, creed and religion.

Let’s not malign its glory ever.

Prateek Bhatt
Student, INLEAD
INBM, April 2016

Monday, August 1, 2016

Mystery of Bermuda Triangle

The Bermuda Triangle, also known as the Devil's Triangle, is a loosely defined region in the western part of the North Atlantic Ocean, where a number of aircraft and ships are said to have disappeared under mysterious circumstances. According to the US Navy, the triangle does not exist, and the name is not recognized by the US Board on Geographic Names. Popular culture has attributed various disappearances to the paranormal or activity by extraterrestrial beings. Documented evidence indicates that a significant percentage of the incidents were spurious, inaccurately reported, or embellished by later authors.

10 shocking facts about Bermuda triangle

Fact No. 1- The Bermuda Triangle is not small. In fact, it is quite large and covers an area of 440,000 miles of sea. This is larger than the combined area of Rajasthan, Madhya Pradesh & Maharashtra.

Fact No. 2- The triangle is certainly not fixed and its effect can be experienced outside of the triangle too.

Fact No. 3- The disappearances are ascribed to UFO's and alien activity, city of Atlantis lost under the triangle, and various other technical, natural and geographical reasons.

Fact No. 4- Whenever any plane or ship disappears in the Triangle, its debris cannot be found. The reason behind this is that Gulf Stream runs near the triangle, which quickly gets rid of the debris.

Fact No. 5- At least 1000 lives have been lost within the last 100 years. On average, 4 aircraft and 20 yachts go missing every year.

Fact No. 6- Inside the Bermuda Triangle, US Government has AUTEC (for Atlantic Undersea Test and Evaluation Center), which is located on the Andros Island of Bahamas. Here US Navy tests their submarines, sonar and other weapons. However many are of the view that it is more than just the testing center.

Fact No. 7- People have experienced electronic fog in the triangle, which can be a Time Travel Tunnel too. Pilot Bruce Gernon claims he lost 28 minutes after flying through a time-warping cloud tunnel. The plane went missing from radars, only to re-emerge in Miami Beach. (Source: The Fog by Bruce Gernon.)

Fact No. 8- One of the biggest and famous losses of US Military occurred in 1945. Five US Navy Avenger torpedo bombers flew from Fort Lauderdale, Florida for a sortie to the island of Bimini. The mission had 14 men. After about 90 minutes, the radio operators received a signal that the compass was not working. After that the communication was lost. The bombers were never found. The three planes that went for their rescue also disappeared.

Fact No. 9- The first person to report about Bermuda Triangle was Christopher Columbus. He wrote in his journals that inside the triangle, the ship's compass stopped working and he also saw a fireball in the sky.

Fact No. 10- Bermuda Triangle is one of the rare places on earth where the compass does not point towards Magnetic North. Instead of that, it point towards true north, which creates confusion and that's why so many ships and planes lost its course in the triangle

- Mr. Mohit Hooda
  Student, INLEAD
  INBM, Jan 2016

Friday, July 29, 2016

Poking into the Pokémon Frenzy

The month of July 2016 has taken the entire gaming fraternity to a new high altogether. Yes, I’m talking about that one augmented reality game that has stormed the world by its popularity in just couple of weeks. You guessed it right! I am talking about Pokémon Go!

What is Pokémon Go?

Pokémon Go is Niantic’s free-to-play location-basedaugmented reality game developed for iOS and Android devices which released in most regions of the world in July 2016. The new game lets your inner 90’s self, roam the streets with your smartphone to capture, train, battle and trade your favorite Pokémon. What makes this game different from the traditional ones is its reliance on your GPS position in the real world to find catchable Pokémon. So, if there’s a ‘Squirtle’ – one of the Pokémon’s in your neighbor’s backyard, you’ll need to trespass to get it, which is fairly illegal last time we checked.

How the PokéMania is taking over?

As of July 8, the augmented reality smartphone game has been downloaded on more than 5 percent of all the Android phones in America — more than Tinder, according to the website-analysis company SimilarWeb. Three percent of all American Android users play the game daily.

Pokémon Go’s popularity might seem puzzling to those not struck with the urge to catch ‘em all yet. But perhaps we shouldn’t be surprised. Numerous hints about augmented reality’s potential appeal have appeared in research literatures over the past few years. Augmented reality shows users a video feed of the real world with text and images superimposed on top of the feed on their smartphone or other smart devices. In Pokémon Go, players see cute Pokémon animals apparently hanging out in their bedrooms, on sidewalks, and at local parks.

As much fun the game may sound to be, it has come amidst dark clouds of speculation over the risks it carries. Besides jolting technical issues like draining the battery life and exhausting the cellular data of your phone, a lot of privacy concerns have already been reported across the world by the users, which the makers of the app have shunned stating that the effect of Pokémon Go on consumer privacy has been overhyped. People’s worry, however, over the collection of their personal information still remains. Not only this, there has been a spike in the crime incidents caused due to the game across the world. Multiple police departments in various countries have issued warnings, some tongue-in-cheek, regarding inattentive driving, trespassing, and being targeted by criminals due to being unaware of one's surroundings.

So, all the budding Pokémon trainers out there - remember it’s always better to look up, away from your smartphone and then cross the roads. Stay safe and catch ‘em all!

- Mr. Sumit Chakravarty, Faculty, INLEAD

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