INLEAD
conducted an Industry Expert Session for April and October 2012 HCA batch
students on 27th November 2012. The session was conducted by Mr. Mehernosh
B.Dittia, V P - Talent Development, Max Healthcare. The topic of the session
was Quality Professionals in Healthcare Industry and helped students to
understand how customers today are more aware of eminent services and are ready
to pay a price for it to make sure they get an environment at par with an upscale
hotel property. Mr. Dittia is a senior professional with over 22 years of
working experience in Sales, Customer Care, Service Excellence and Quality,
SOPs, HR & Training with organizations of high repute. Mr. Dittia completed
his management education from Xavier Institute of Management and Institute of
Marketing & Management. He has worked extensively in Healthcare Industry
and brings with him, invaluable corporate insights from the Healthcare industry.
Mr.
Dittia’s presented a number of healthcare industry stats that helped students
to get aware of the immense potential that this industry has for the upcoming
healthcare professionals. Throughout the session Mr. Dittia emphasized on the
fact that attitude and communication are two very important qualities required
in an administrator’s job profile. According to him quality service is all
about increasing the quality of interaction that a patient has with a
healthcare provider during his stay in the hospital. The session helped
students to understand that from an administrator’s perspective it is his/her
duty to take care of the patients Psychological and Emotional state apart from
the physical well being. He feels that Patient Relations is an important part
in an administrator job profile, as in the end they are the ambassadors of your
healthcare organization. By and large the entire session was reasonably
interactive and Mr. Dittia shared some valuable inputs about the quality
professionals with the students from both the batches.
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