Wednesday, February 6, 2013

International Hotel Management: Industry Visit - Galaxy Hotel, Jan'13 IHM Batch


INLEAD organized a hotel orientation trip to the Galaxy Hotel, Gurgaon for the International Hotel Management and Corporate Administration and Facility Management  students of Jan’13 batch. An industry orientation helps a student apply their theoretical learning with their practical exposure during the hotel visits. The students were accompanied by Ms. Bindu A Menon, Faculty- International Hotel Management, INLEAD, Gurgaon. The orientation informs the student about the category of the hotel and also the segment it caters to. The Galaxy Hotel is a contemporary styled five star hotel offering spacious and rich warm, hospitable services for business and leisure guest. 

The students began their property tour with Ms. Neelam, Banquet Sales Executive with Galaxy Hotel. The students were shown Zinnia, the largest banquet hall of the hotel measuring 12,000 sq.ft and other meeting spaces for social gatherings and conferences. The students were appraised about the various banquet set-up’s, pre- function area, buffet counters. The total banquet space available is 21,000 sq.ft.   Following this was visit to the Food and Beverage outlets. First on the list was The Monk- a modern Zen setting restaurant serving Oriental cuisine. The students came to know about the concept of a live kitchen and the fact that the restaurant does not accept and prior reservations. Next was Howzatt- India’s first cricket themed pub brewery serving fresh styles of beer with an exclusive snacks menu.  They also were briefed about Bean Stalk- cafĂ© and pastry shop and Axis- a multi cuisine restaurant with an exhibition kitchen.

The guest room tour was coordinated by Mr. Deepak Khatri, Asst. Manager Front Office. The students learnt about Standard Operating Procedures to be followed while on guest floors. They were shown three categories of room: Deluxe Rooms, Spa Rooms and Suite. Mr. Deepak was very helpful with sharing information and details about room and bathroom amenities, services and the tariffs.
According to Ms. Bindu A Menon, Faculty- International Hotel Management, INLEAD: The students really enjoyed their visit to Galaxy Hotel, more since it was their first industry visit for most of them; it was their first trip to a five-star hotel. The team coordination at the hotel was smooth, well organized and most importantly they were shown around all the Front ending departments of the hotels with all question answered.

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