INLEAD conducted the first industry visit for its Healthcare Administration Jan 2013 batch to Pushpanjali Crosslay Hospital, a tertiary care facility located in Ghaziabad on 1st Feb. 2013 The visit gave them deep insights into the practical aspects of healthcare delivery and the inter-relationship and significance of each individual department of the hospital.
They were accompanied by Ms. Ginny Kaushal, faculty, Healthcare Administration, INLEAD. The day started with a welcome from Dr. Vijay Aggarwal. He is the Healthcare Administration Program Director at INLEAD and the Executive Director of the Pushpanjali Crosslay Hospital. The other members present were Dr. T. S. Jain, Medical Superintendent, Pushpanjali Crosslay Hospital and Ms. Garima Prasad, GM Operations Pushpanjali Crosslay Hospital. Dr. Aggarwal briefed the students with the corporate expectations of the healthcare industry and addressed the various queries of the students related to the myths and beliefs associated with the healthcare industry. He explained the importance of having a human touch while providing healthcare. He elaborated on issues like medico legal obligations of the organizations, the role of the health manager in hospitals and significance of working as a team with the solitary aim of patient care.
The students were taken for a facility tour under the guidance of Ms Samarika, Manager-Operations, Pushpanjali Crosslay Hospital. The areas covered were:
- Registration & Admission
- Accident and Emergency Department
- Out Patient Department
- In Patient Department
- Central Sterile Supply Department (CSSD)
According to the students :
- "We liked the way we were given the orientation and explained everything in detail by the hospital staff”
- “What we were taught in our classes was completely relevant and in connection with practical application. Theory+Practical= Balanced Form”
The entire experience was enticing and enlightening for the students.