Quality in Healthcare (Mr. Mehernosh B. Dittia, Vice President Talent Development (HR) at Max Healthcare)

INLEAD facilitated an Industry Expert Workshop for HealthcareAdministration - MBA (L) Apr '13 , MBA (L) Jul '13 and MBA (1st Year) July '13 Batches. The workshop was covered by Mr. Mehernosh B. Dittia, Vice President Talent Development (HR) at Max Healthcare. The topic for the session was Quality in Healthcare.

The speaker elaborated on the importance of quality in healthcare. He explained that Quality measurement is a relatively new science and requires a large amount of resources to develop and collect the information. Fully developed and tested measures are only available for reporting on some of the most common conditions or processes of care. Over the past few years, an increased interest in this science has occurred which may increase the rate of quality measurement development and reporting over time. But there is some quality information you can use right now to help you compare your health care choices. He discussed how many public and private groups are working to improve and expand health care quality measures. The goal is to make these measures more reliable, uniform, and helpful to consumers in making health care choices. The students thoroughly enjoyed the talk. They were participative and were curious to know more about the subject. 

Healthcare Administration: Sustainable Quality in Healthcare – FICCI Conference (Healthcare Batch)

32 students from Healthcare Administration - PGD Jan' 13,  MBA (L) Apr '13 (Q2) & MBA (L) Jul '13 (Q1) & MBA (1) July '13 (Q1)  attended the conference - Health Enterprise and Learning (HEAL) 2013 on September 2 – 3, 2013 at Federation of Indian Chambers of Commerce & Industry (FICCI), Federation House, New Delhi. 

India's healthcare sector has become one of the country's largest sectors, both in terms of revenue and employment. Some private hospitals provide world class facilities, so much so that people from third countries come here for treatment giving impetus to medical tourism. On the other hand, is the lack of access to even basic medical care for many people particularly the poor and disadvantaged.  Our medical healthcare system has to be developed to cater to medical requirements of all sections of society, both in rural and urban areas.” Keeping this agenda in mind Federation of Indian Chambers of Commerce & Industry (FICCI) organized  a two day conference Health Enterprise and Learning (HEAL) 2013 on September 2 – 3, 2013.

The conference threw light on the prevailing quality of Healthcare Industry as a whole highlighting the affordability, accessibility and assurance of health services in and around the nation. Issues of Hospital Planning that should be kept in mind for establishing a hospital were also discussed. Day 2 mainly stressed on Patient Safety standards and Claims Fraud Management which highlighted some 10 major common claims on documentation, billing and the emergency department. One of the sessions highlighted the importance of paying attention to maintenance of quality standards and their application. The day ended on a note talking about Telemedicine and the transformation that we can bring in by application of Information Technology in Healthcare with another presentation on innovating low cost methods in Medical Technology with solutions that Industry is capable to provide.

According to Ms Ginny Kaushal, Faculty (Healthcare Administration) - INLEAD: “It was certainly a great exposure and a great platform where in our questionings were handled with all the attention”.

According to Mr. Ashish Dhankar (PGDM in Healthcare Administration April ’13 Batch): “I would like to thank INLEAD for the on-going and the consistent efforts that the institution has always put in to make us aware of the present trends in the Healthcare Industry which actually plays an important role in our careers”.