INLEADers @ Ambience Mall, Gurgaon

INLEAD recently facilitated an Industry Visit for the International Business Management students of Jul’16 batch to Ambience Mall, NH8, Gurgaon, in order to provide them a greater understanding Organised Retail, Mall Management and Zoning of stores in a Mall.

The mall is spread over 13 lakh square feet of space, and is often known as the 1 Km Mall. Ambience is a large real estate group with diverse realty interest like luxury residence, commercial towers and organized retail.

The visit to Ambience Mall, Gurgaon commenced around 3:30 pm, when the students where first asked to get a feel of the mall by just loitering around. Around 3:45 pm they were taken around the mall by the Mall Manager who started his tour from Gate No.1, also known as Zara atrium. He then took them for a guided tour across all floors, explaining to them in great detail the layout of the mall and the zoning of stores. They were made aware of the popularity of Mango store and therefore the naming of the frontage around the store as Mango atrium. Thereafter they were guided across different floors, and explained the unique aspect in each floor and the major anchor stores that help bring footfalls into the Mall.

Post the two hour guided tour, students then congregated at one of the Mall management office’s conference room for an interaction with the GM, Mall Operations. He handled all queries students had regarding every aspect of the mall from store location, to security management to parking requirements. Overall, students came out well versed with the detailing that goes in mall operations and store locations.

Frenzy at Skrillex event in Gurgaon- What were the lapses?

For most of us, the word ‘event’ is synonymous with music, artists, drinks, food and lots and lots of fun. But, what remains unnoticed is the amount of hard work that goes into making a particular event possible. For an event to be successful there are multiple minute critical aspects that need to be looked into.  An event not planned properly can turn a high profile event into an unpleasant memory in the minds of people, forever. One example of such an event was the Skrillex event in Gurgaon.

For the uninitiated: Sonny John "Skrillex" Moore aka Skrillex, is an American electronic music producer, DJ, singer and songwriter. All of 27 years of age, he is currently the latest craze amongst the young generation and they love his music compositions.

Skrillex was recently on a 4 city tour of India. His last show in India was on the 11^th of October, 2015 in HUDA Grounds, Gurgaon. The event was a huge success with a mammoth attendance of close to 15,000. The online ticketing for the event was managed by meraevents.com.

The event since then has been marred by massive controversies. Headlines in next day newspapers screamed “23 year old woman dies while dancing at crowded Skrillex gig”. The deceased while dancing vigorously collapsed due to cardiac arrest for lack of oxygen and could not be revived. Why was there oxygen shortage? The venue was overcrowded. Capacity of Leisure Valley, HUDA Grounds is between 5000 and 6000, whereas towards the first hour of the event there were about 15,000 people packed into the venue. Apparently, the deceased’s friend too collapsed due to suffocation and is still in a critical condition.

Where were the lapses?

•   Poorly organized event with very little emphasis on safety norms;
•  Inadequate security that could have prevented people who barged in without tickets from doing so;
•   No control over liquor which was being served to underaged audience;
•    Organisers who had taken an NOC for 5000 people didn’t anticipate or even share their apprehension about more numbers turning up for the event;
•   There were brawls amongst drunken youth which could hardly be contained;
•   Number of police personnel deployed for an event of such a mega scale was just about 90;
•     Inadequate parking space which had resulted in massive traffic jam around the venue.

The organizer, Mumbai’s Clockwork Events, is now facing charges of negligence (filed by deceased girl’s parents) as well as for allegedly violating excise norms. In fact, in future, any organizer of events will have to deposit a bank guarantee if liquor is to be served during the course of the event. But most importantly, Event organisers need to themselves be more particular about size and location of venue, number of attendees, as well as other amenities for the attendees. Memories from this gig which could have been all about Skrillex’s mind-blowing music has unfortunately been marred by the death of a young attendee due to overcrowding.

- Ms. Monica Mor

  Senior Faculty, INLEAD

Images Courtesy: Google Images 

INLEADers visited Vivanta By TAJ, Gurgaon on 22nd May, 2015

Entering a five star hotel with an empty stomach and exiting it with a fully stuffed stomach after a gastronomical delight is one thing but entering a five star hotel and exiting it with a stomach full of knowledge is something else entirely. Well, INLEADers recently had one such experience when Vivanta by Taj opened the door to its five star hotel and functioning secrets to them during an Industry Visit. Sharing its name with one of the eight wonders of the world, Taj Mahal, Taj Hotels is considered as an emblem of luxury hotel experience in India.


The Vivanta Industry Visit was organized as a part of INLEAD’s initiative to make its students acquaint with the relevant industry that they are going to enter in the near future. The visit educated the students with nuances of functioning of an upper upscale hotel like Vivanta and familiarized them with the various departments operating in a typical hotel. Mesmerized and spell bound with the exquisite international interiors and elegant marble and Oakwood flooring in place, the students had an enriching and mind stimulating experience.

Vivanta is one of the four brands under the Taj Hotels and was recently voted as the World’s third best brand for the year 2014. The Vivanta property at Gurgaon is the 100th hotel under the Taj brand and is famous for being the only hotel in the city that allows pets to stay.

Courtesy- http://www.vivantabytaj.com/

Mr. Tushar Abrol, training manager, Vivanta by Taj, also held an interactive session with the students towards the end and answered their each and every question related to the hotel’s functioning with much exuberance.

 Overall, the visit provided them with practical knowledge about the functioning of an upscale hotel like Vivanta and gave them a clear and firm grip of the MICE concept.

Technology in Healthcare, the new member!

India’s healthcare professional and infrastructure shortage is one of the major reasons for its high mortality rate. According to statistics available from World Health, India ranks among the lowest in the number of hospital beds per 1,000 people. With just 0.9 beds per 1,000 people, the country is far below the global average of 2.9 beds.

In an effort to change this scenario and provide the healthcare industry with the best lot of Healthcare Administrators, INLEAD recently facilitated an Industry Visit to Columbia Asia Hospital, Gurgaon.  The visit to the 100 bedded multi-specialty hospital was a part of the institute’s continuous Corporate Training Initiative for its students.

The industry visit provided INLEADers with a great opportunity to closely observe the working of an International Hospital like Columbia. They also came face to face with various modern and international technologies being employed by different departments of the hospitals for various hospital processes.

Technology has now become an integral part of the modern day healthcare. A lot of healthcare of the present and the future have their foundation in Technology.

The visit began with the hospital’s HR Manager briefing the students about the hospital and then taking them for a facility tour. The hospital staff was more than welcoming towards the students and answered their each and every question with much enthusiasm.

Columbia Asia Hospitals Pvt. Ltd. is known in the industry for their clean, affordable, efficient and accessible Hospitals. It is one of the first healthcare companies to enter the Indian market through 100 % Foreign Direct Investment (FDI). The hospital established in 2008 has been successful in becoming one of the prominent names in healthcare in Gurgaon in no time.