INLEADers @Columbia Asia Hospital — Palam Vihar, Gurgaon

INLEAD recently took students of HEAD to visit Columbia Asia Hospital, Palam Vihar, Gurgaon.  We were taken around the huge hospital’s premises and were given an extensive tour of its various facilities.

Here’s our bit about our visit:

The visit began at around 3pm with the HR Manager of Columbia Asia hospital acquainting students with the history and  foundation of the hospital. He thereon took us for a floor tour. The hospital offers a wide range of clinical services such as Obstetrics & Gynecology, Internal Medicine, General Surgery, Pediatrics, Ophthalmology, Ear, Nose & Throat, Urology, Gastroenterology, Dermatology, Orthopedics and Plastic Surgery, Cardiology, Orthopedics, Neuro & spine surgery, Pulmonology. Qualified and experienced medical personnel and technicians ensure healthcare delivery of the highest standards. He explained how the wheels of every department be it kitchen, OT, cafeteria, billing etc.work in tandem to snsure smooth working of the hospital day in and day out. 

The hospital began its services in July 2008 and has already become a preferred healthcare service provider for the residents and corporate entities of Gurgaon. The hospital has international standard infrastructure and follows globally benchmarked standards of medical, nursing and operating protocols and is rapidly becoming the preferred healthcare destination for International Patients. The hospital is NABH accredited.

The hospital offers a wide range of clinical services such as Obstetrics & Gynecology, Internal Medicine, General Surgery, Pediatrics, Ophthalmology, Ear, Nose & Throat, Urology, Gastroenterology, Dermatology, Orthopedics and Plastic Surgery, Cardiology, Orthopedics, Neuro & spine surgery, Pulmonology. Qualified and experienced medical personnel and technicians ensure healthcare delivery of the highest standards.

In perseverance of maintaining its uniformity all over Columbia Asia Hospitals worldwide, this hospital also has the same interiors, colours, patterns and designs as the others along with the same dress code which is distinguishing and appreciated by both national and international patients as well as staff.

Moreover, the in-house cafeteria which is a rarity in Indian hospitals is worth noticing. There is a separate kitchen area dedicated to IPD patients where each menu of every patient admitted to the hospital is cooked separately and supplied to their room accordingly. Furthermore, the staff gets an additional discount. Everything is prepared in this kitchen from scratch with no outsourcing.

There is a 24 hours emergency, radiology and pharmacy facilities provided and special clinics like Bariatric Surgery Clinic, Knee clinic, Asthma Clinic, Cosmetic Clinic, ENT Clinic and 8am to 8pm Outpatient clinics is also there.  A comprehensive electronic medical records system forms the core of the hospital information system (HIS) that supports clinical decision making.

Columbia Asia provides excellent care at affordable prices. Their transparent rate structure for medical procedures allows patients to know in advance how much their care will cost. There are no hidden or extra charges.

In the future, all hospitals will be like Columbia Asia facilities: clean, modern, with the latest technology and designed to deliver efficient care to patients near where they live and work. 

- By Iman Ikram, Sakshi Sharma, Lincy Sarah John

July ’15, HEAD