INLEAD conducted an Industry Expert Session on 14th May for the Healthcare Administration students of April’12 batch. The Session was conducted by Mr. Sunil Chandwani Head - URS, Business Strategic Solution, India. Mr. Chandwani has a rich experience of more than 22 years, of which he has more than 10 years of exclusive experience in Manufacturing Management and 12 Years of experience in Management Consulting, Training / Auditing in Manufacturing & Service Sectors like Telecom, Life Insurance and Media.
Topic of the session was Introductionand Implementation of ISO in Healthcare Industry. The session was started with a small test, by asking students about their knowledge about quality. Mr. Sunil threw light on different concepts of Quality like SIPOC (Supplier, Input, Process, Output, and Customer), FTR (First Time Right), and CTQ (Critical to Quality) with the purpose to enable the students to form a foundation for learning the concepts of ISO. He also highlighted the eight clauses of ISO 9001:2008 that set out the requirements for Quality Management System. He explained the documentation control policy to be followed by the organizations going in for ISO.