MBA in Infrastructure Management: Career Opportunities & Growth Prospects in the Infrastructure Industry

INLEAD facilitated a workshop for Infrastructure Management Jan’13, April’13 and July’13 batch students on 29^th August 2013. The workshop was delivered by Mr. Neeraj Mishra, Sr. Manager – Admin, Birlasoft. He had an interactive session with the students on “Career opportunities & growth prospects in the infrastructure industry and Advent & impact of digital security systems in Built Infrastructure."

The session comprised of several discussions on Administration and its components, the organizational hierarchy, various salary packages offered, access control systems which are utilized and the various industries in which biometric reading is used. In a very detailed session, in depth discussion was held on soft services and hard services within administration. The details regarding the scope and area of work under the administration was very insightful. Whether it was regarding vendor management or the outsourced or insourced component of administration, it gave all the students a sense of understanding on how the industries worked. Detailed discussion regarding the organizational hierarchy and the approximate compensations offered at different levels will enable the students chalk out their career plans in a more systematic manner. The session was very insightful and definitely gave the students a closer glimpse into the industry.

According to Deepesh Songara – MBA in Infrastructure Management July’13:  “It was a very good expert session today by Mr. Neeraj Mishra. It was a good learning about infrastructure soft and technical skills. The viewpoints regarding the industry and the entire session were very insightful and knowledgeable”.

MBA in Healthcare Administration: Rockland Hospital - Industry Visit (Healthcare Administration Batch)

INLEAD facilitated an Industry Visit for students of Healthcare Administration July 2013 Batch (MBA 1^st year & MBA Lateral) on 28^th August to Rockland Hospital, a 505 bed super specialty hospital at Manesar, Gurgaon. The intent of the visit was to get an overview of the hospital and its departments. They were accompanied by their faculty Ms. Ginny Kaushal.

Rockland Hospital Limited is currently running three hospitals:

·   100-bed facility at Qutub Institutional area

·   103-bed facility at Dwarka launched in July 2012

·   505 bed super specialty hospital at Manesar, commissioned in Jan 2013 – IP opened in April 2013.

The hospital has experienced management team with extensive exposure of running and managing large chains of hospital. The visit started with a welcome by the HR representative followed by a facility tour of the Hospital. The various areas covered during the facility tour were as follows:

1.    Front Office & Reception

·   Reception

·   Lobby

2.    Accident & Emergency Department

·   Resuscitation Area

·   Waiting Area

·   Triage

·   Nursing Station

3.    Out Patient Department

·   Registration

·   Preventive Health package

·   Consultation Room

4.    Overview of O.T. Complex

5.    Overview of Intensive Care Unit

Ms. Ginny Kaushal, Faculty HealthcareAdministration said “Students got an insight into different clinical, administrative & support services of the Hospital which will help them to get a fair idea of the working in these areas”.

According to Mr. Rohin ( MBA 1st Year) “The visit has given us an insight into the functioning of the hospital and inter-relationship between the various departments”.

According to Ms Mansha (MBA 1^st Year) “Since the hospital is in its initial stages it will give us an idea about the planning considerations of a hospital.”

INLEADers @ Indian Badminton League 2013

INLEAD organized an industrial visit to Indian Badminton League on August 14^th & 15^th 2013 for Event Management & Public Relations  and International HotelManagement students of July’13 batch. It was their first visit to give them hands on experience as to what goes behind the working of one of the biggest sports events in the country. Students were accompanied by their T&P officer Mr. Navdeep Dalia.

On behalf of IBL, a briefing session was taken by Mr. Ajit Menon - Chief Operating Officer at The Niche Group (IBL’s Hospitality Partner), before all of them were put to some real time work.The students had an exposure to a stunning, electrifying on-stage spectacle from International artists. The students had an opportunity to procure the knowledge of creativity and cutting edge technology that goes behind in creating an Entertainment Extravaganza.

They witnessed a glimpse of Sports personalities like Ms Saina Nehwal, Ms Jwala Gutta, Mr. Pullela Gopichand. They also saw a scintillating and a spectacular performance from Bollywood Singer Ms Niti Mohan. The students had a chance to learn the art of event conceptualization & execution. Mr. Mika Singh, a very well know Bollywood singer had also come to embrace the occasion and to cheer the audience.

Infrastructure Management: How to fare better in the Infrastructure Industry.

INLEAD facilitated an Industry Expert Workshop for January, April 2013 and July 2013 Infrastructure Management batches on 13th August. The workshop was conducted by Mr. Sandeep Sharma, Vice President HR – Earth Infrastructures. . He had an interactive session with the students on “How to fare better in the Infrastructure Industry."

The session comprised several activities which were based on setting Goals in Life, Importance of listening, etiquette and basic communication skills, hence giving all the students a sense of understanding on how all the industries work and what are the prerequisites to be a successful professional in this competitive corporate world.

In his passionate discourse Mr. Sharma discussed on several personality traits and importance of aptitude and attitude in an individual’s life. According to him one should never assume things in the corporate world and should never be judgmental either, both in their personal and professional life. He shared his views on basic and effective intelligence and the significance of fast and steady growth in the corporate working environment. He also discussed the 90/10 principle and how important it is for an individual to respond to a situation rather than reacting.

The session ended with an activity based on personality test where students had to draw a rabbit on a piece of paper and based on the position and the orientation of the rabbit their personalities were determined. Over all it was an interactive session and involved several activities which made it a lot of fun for all the students.

• According to Mr. Shahzeb Khan – July’13 Batch: “It was a really nice experience and very knowledgeable. Mr. Sharma gave us valuable insights regarding our decision making ability and the way we would evaluate ourselves.”
• According to Mr. Sohail Akhtar – July’13 Batch: “The class was very interesting. It was great to know the viewpoints regarding the industry and the entire session was very insightful.”

International Hotel Management: Overview of Hotel Management Information System

INLEAD facilitated an Industry Expert Workshop for April 2013 and July 2013 International Hotel Management batches on 14^th August. The workshop was conducted by Mr. Tarun Dua, Associate Director- HR & Training, Country Development and Management Services Pvt. Ltd. He had an interactive session with the students on “Overview of Hotel Management Information System."

The session began with a brief introduction about the speaker sharing his work and the profile that currently he is handling. Country Development and Management Services Pvt. Ltd, is an outsourced management firm working with Carlson Group who is on a management contract for the 21 properties of Country Inn Suites and Resorts.  The students were given a brief outline on the concept of Management Information System. A management information system (MIS) provides information that organizations require to manage themselves efficiently and effectively. 

The workshop also covered the importance of Reports and Data Generation. It gave the students an understanding on the importance of these two in any business to reach a Break even analysis and get their ROI. The students were introduced to the working of Hotel Management System and Point of Sale, the benefits of MIS and the elements of usable MIS and how does MIS contribute to the growth for various operating departments.

Hospital Management: Overview of Hospital and its Services (Industry Visit – Healthcare July 2013 Batch)

INLEAD facilitated an Industry visit for Healthcare Administration July 2013 Batch (MBA 1st year & MBA Lateral) students to Max Hospital, a 504 bedded super-specialty hospital located in Saket, New Delhi to get an overview of a hospital and its departments.

Located in the heart of South Delhi, Max Super Specialty Hospital, Saket (a unit of Devki Devi Foundation), is one of the premier names in health care domain in the world. It is a 504 bedded super-specialty hospital divided into the east and west Blocks. The visit was concluded by a short question answer session addressed by Ms Geetanjali, Manager, Training. The visit started with a warm welcome by the HR representative followed by a facility tour of the East- Wing of the Hospital.

The various areas covered during the facility tour were as follows:

1.       Accident & Emergency Department

·         Resuscitation Area

·         Waiting Area

·         Triage

·         Nursing Station

2.       Front Office & Reception

·         Pharmacy

·         Lobby

·         Cafeteria

3.       Out Patient Department

·         Registration

·         Preventive Health package

·         Consultation Room

4.       Overview of O.T. Complex

5.       Overview of Progressive Care

6.       Overview of Intensive Care Unit

7.       Overview of High Dependency Unit

• According to Mr.Aditya ( MBA in Healthcare Administration 1st Year): “The visit has given us an insight into the functioning of the hospital and inter-relationship between the various departments”.
• According to Ms Roumina (MBA in Healthcare Administration 1st Year): “The facility is a state of art facility in healthcare”
• According to Ms. Ginny Kaushal, Faculty Healthcare Administration: “Student got an insight into different clinical & administrative services of the Hospital which will help them to get a fair idea of the working in these areas”

Event Management & PR: Industry Expert Session (Mr. Atul Chabra)

INLEAD facilitated an Industry Expert session for Event Management & Public Relations January, April & July 2013 Batch (MBA 1st year & MBA Lateral) students on 2nd August 2013. The session was conducted by Mr. Atul Chabra, Director, Enthuse Answers Communications (P) Ltd on the topic “Role of Marketing & Branding in Events”.

The session began with Mr. Chabra introducing the class to the concept of “Life in an era of acceleration” with the help of a great video which depicted the future quite closely. He encouraged the students to think and state what, according to them, induces restlessness in the minds of customers and hence the changing market.

He then further explained how marketing & branding play a role in today’s dynamic market. Some questions like; Why we need events? ; What does it do for a brand? ; He also explained the argument of why branding should be Consumer Centric or Brand Centric. He discussed how factors like branding & advertising affect the ever-changing Consumer Purchase decisions. How the advertising model AIDA is also changing with the changing demands of consumers and hence their purchasing power also.

The session concluded with the discussion on “How important is Content/Concept for any event or event or marketing campaign. Students had a great learning experience from the session.

According to Mr. Arjun Kaul (Event Management & PR): "The Lecture gave us critical insights about event management. A well explained concept with some of the wonderful examples ever. It was very informative and useful for our future endeavors."

According to Mr. Daljeet Singh (Event Management & PR) "It was a nice experience with good subject knowledge extended to us.it basically emphasized on the fact that why and where we should focus as a future event managers."

Industry Expert Session (Ms Pushpam Kashyap, Group Head - HR, Rockland Hospitals)

INLEAD facilitated an Industry Expert session for Healthcare Administration January, April & July 2013 Batch (MBA 1st year & MBA Lateral) students on 2nd August 2013. The session was conducted by Ms. Pushpam Kashyap Group Head - Human Resource & Training (Rockland Hospitals Group).

Human resource management (HRM, or simply HR) is the management of an organization's workforce, or human resources. It is responsible for the attraction, selection, training, assessment, and rewarding of employees, while also overseeing organizational leadership and culture, and ensuring compliance with employment and labor laws. The session covered all the topics under Human Resource Management like; Planning Human Resource Management, Talent Acquisition & People Flows, Performance Management, Learning & Development, Compensation, Reward & Recognition, Talent Development, Engagement & Retention.

This was for the students to evaluate how the study on Human Resource Management would help them develop themselves.

The expert session gave an insight in the field of Human Resource Management with lots of real time examples and experiences. All the topics were covered under the umbrella of HRM in Healthcare. Students were informed about Employee Engagement, Employee retention & the importance of communication skills. The above concept was supported by a power point presentation which focused on having the talent & the right attitude. Ms. Pushpam also discussed the employer’s expectations while conducting the HR interviews.

According to Ms Deepika: Experiences shared by Ms. Pushpam made it an excellent learning experience for us.

International Hotel Management: Industry Expert Session (Mr. Shashank Pundir)

INLEAD facilitated an Industry Expert session for MBA (L) April’13 and July’13 1^st and MBA (L) international hotel management batches on 1^st August 2013. The session was conducted by Mr. Shashank Pundir- Operations Leader – Yum Restaurants International (Master Franchisor of KFC, Pizza Hut & Taco Bell).

The session began with a brief introduction about the speaker sharing his work and the profile that currently he is handling. The concept of Yum Foods, a brief history about the company was shared with the students. It’s the world’s largest restaurant company in the world with 42,000 outlets in the world and around 500 outlets in India.

The session was to focus and help in the students understanding why there was a need for the economic sized hotels to take the center stage and why all hotel business operations are focusing on the same today.

Tourism today decides the need for new hotels to emerge or increase the room inventory. The biggest contributors to the tourism in India are Korea and USA.

The session gave the students an overview of the F&B retail concept prevailing in India and also what is fuelling the growth of Economy/Budget sized hotels. The students were told about the top budget operating hotels in India, the cost per key for a luxury, mid-scale, budget, and economy hotel rooms and what are the components of the same amount. The reason why the economy hotel rose where the: high prices of commodity, land cost, development cost and the cumbersome process of obtaining licenses and permits. This resulted in hotels shifting their development plans to Tier 2 and Tier 3 cities. The speaker also did mention to the students on the industry expectation from a prospective employee.

According to Ms Tania Gupta, International Hotel Management April’13 MBA (L): a different topic that was taken as a point of discussion today. Enjoyed the session thoroughly with the rich experience shared by Mr. Shashank. Also, it was the first lecture that was focusing towards the growth of retail concept in India and the scope of Budget hotels.