Today, 5th December’13 INLEAD facilitated an
industry expert session for the students pursuing Healthcare Administration.
The speaker of today’s session was Dr.Tushar Pal Choudhary, Zonal Head – MAX Healthcare.
The agenda of the session was “Medical
Quality”.
Dr.Choudhary prior to
MAX Healthcare was associated with Apollo Gleneagles
Hospitals, Kolkata. Today, he shared his experience with young
aspiring professionals.
“The degree to which
health services for individuals and populations increase the likelihood of
desired health outcomes and are consistent with current professional
knowledge.”
The
lecture focused on highlighting the difference between service quality and
medical quality.
He emphasized on the
role of quality infrastructure, quality human resources (clinical &
non-clinical) and certifying bodies like NABH and ISO. Dr.Choudhary laid emphasis on a few topics mentioned below:
1)
Hospital Building Specifications
2)
Hospital Equipment
3)
Hospital Manpower
4)
How to maintain medical quality in clinical
service
5)
Role of clinician to maintain medical quality
6 ) Role of nursing staff, support service staff to
maintain medical quality
He elaborated on topics like
maintaining medical quality in clinical services. The various clinical
indicators of quality. He also discussed the various departments like emergency
and imaging services and the service quality parameters of the concerned
department.
“It was a good session, we were told about the differences
in medical and clinical audit, which was an eye opener for many” says Priyanka
Kaparwan, a student pursuing Healthcare Administration from INLEAD.
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