Today, 5th December’13 INLEAD facilitated an industry expert session for the students pursuing Healthcare Administration. The speaker of today’s session was Dr.Tushar Pal Choudhary, Zonal Head – MAX Healthcare. The agenda of the session was “Medical Quality”.
Dr.Choudhary prior to MAX Healthcare was associated with Apollo
“The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge.”
The lecture focused on highlighting the difference between service quality and medical quality.He emphasized on the role of quality infrastructure, quality human resources (clinical & non-clinical) and certifying bodies like NABH and ISO.
Dr.Choudhary laid emphasis on a few topics mentioned below:
1) Hospital Building Specifications
2) Hospital Equipment
3) Hospital Manpower
4) How to maintain medical quality in clinical service
5) Role of clinician to maintain medical quality
6 ) Role of nursing staff, support service staff to maintain medical quality
He elaborated on topics like maintaining medical quality in clinical services. The various clinical indicators of quality. He also discussed the various departments like emergency and imaging services and the service quality parameters of the concerned department.
“It was a good session, we were told about the differences in medical and clinical audit, which was an eye opener for many” says Priyanka Kaparwan, a student pursuing Healthcare Administration from INLEAD.