Hospital managemnet: Industry Visit - Max Super-Specialty Hospital, Saket

INLEAD conducted an Industry Visit to Max Super-Specialty Hospital in Saket on 3rd September 2012 for its Healthcare Administration students of July’12 batch. The visit started with a warm welcome by the HR representative followed by a facility tour of the East- Wing of the Hospital. The areas that were covered during the facility tour were Blood Bank, In Patient Department, O.T. Complex, Progressive Care and Out Patient Department. Students were briefed about the sub-components of the respective areas by the area in-charge and explained the process flow of the department. 

The students were taken to the various areas, briefed about the sub-components of the respective areas by the area in-charge and explained the process flow of the department. After the round Mr Mehernosh Dittia, VP Talent Development interacted with the students and elaborated the peculiarities of the healthcare consumers and the competencies one need to develop as a healthcare administrator. The session ended with an exquisite lunch arranged by the organization. The visit helped the students to get acquainted with a leading corporate healthcare facility and the functioning and interdependence of the various clinical services.

The later part of the day was utilized as fruitfully as the former by visiting the premier medical Institute of the country. The students were invited as observers for a Healthcare IT meeting in Jai Prakash Narayan Apex Trauma Centre (JPNATC), All India Institute of Medical Sciences, New Delhi by Dr. S B Gogia, Consultant Plastic Surgeon, Chairperson Scientific Committee 8th NCMI. The agenda of the meeting was discussing the pros and cons of the VISTA application in use there. 

The first presentation was by Dr.Hardeep Singh, Chief Health policy and Quality Program, Houston VA Health Services Research and Development Center of Excellence. The Topic of presentation was Complex Intersection of EHR & Patient Safety. He highlighted the IT errors, the errors of abnormal test results and concerns of patient safety. The second presentation was given by Dr.Deepak Agrawal, Head IT and Associate Prof, Neurosurgery. The topic of the presentation was Electronic Hospital Reporting (EHR). The emphasis was on the use of VISTA in the JPN Apex Trauma Centre, the issues and challenges faced at the user end. The session concluded with a lavish High tea for the participants arranged by the organizers.