Emotional Intelligence in the Workplace

Dale Carnegie once said, that when dealing with people always remember you are dealing with creatures of emotion not creatures of logic. People are emotional. They have feelings and they respond to emotional stimuli.

Unfortunately, people have starting manipulating emotions for their own vested interests this has given a bad name to emotions. Emotions are meant to create positivity and synergy. Emotions are meant to create cooperation and inspire contribution.

Emotional intelligence includes:

1. Sensitivity

Humans have emotions. They are sensitive. We need to be sensitive to people’s emotions and create positivity. If you complement someone or say something positive the personal will remember it always. As someone rightly said people will forget what you said but they will never forget how you make them feel.

2. Responsiveness

We react. Response means having the freedom to choose from your emotions and actions. Many a times we get angry or enraged and that just shows that we are not in control of our thoughts and emotions. We need to take the reins of our mind in our own hands. Only then will we be able to respond and create a positive work environment.

3. Positivity

We should work towards creating a positive work environment. We can all contribute greatly towards spreading emotional wellness and positivity by giving complements, smiling, greeting, contributing and cooperating.

4. Emotional Deposits

Every time you say something nice to someone you create a deposit in the heart of the other person. If you make someone feel good he will always remember you. When you give complements people feel good and they will respond with positivity too.

5. A simple Smile

Smiling is simple but it is fantastic too. When you smile at someone you are sending the message that I accept you and I like you. You send the message that I am happy to see you. Smile and it will make all the difference.

We should use emotions to create positivity, cooperation and synergy. By using our emotional intelligence we will be able to succeed personally and professionally. We will become happy and content at the same time we will be able to contribute to our company’s growth and development.

By:

Siddharth Anand

Faculty, INLEAD