Basic Life Support & Disaster Management Workshop

As a part of its continuous Healthcare Training Initiative, INLEAD facilitated a workshop on the Basic Life Support (Cardiopulmonary Resuscitation) & Disaster Management at Pushpanjali Crosslay Hospital, New Delhi. Basic Life Support (BLS) is the level of medical care which is used for victims of life-threatening illnesses or injuries until they can be given full medical care at a hospital. It can be provided by trained medical personnel, including emergency medical technicians, paramedics, and by laypersons who have received BLS training. BLS is generally used in the pre-hospital setting, and can be provided without medical equipment.

The students got an opportunity to practice the steps of BLS on the dummy which gave them hands on exposure.

·         According to Ms Nikita, Jan 2013 Batch: “Training in BLS will help me in future to manage & control the emergency situations well.”

·         According to Ms Aarzoo, Jan 2013 Batch: “Lecture by Dr. Sandeep Jain, Trauma Surgeon at Pushpanjali Hospital taught me how to provide emergency care to the person with problem in Airway, Breathing & Circulation.”

The students felt confident at the end of training module. The workshop also included  an in-depth learning about the disaster management, which is a natural or man-made event, whether internal or external, in which the needs of a patient overextends or overwhelms the resources needed to care for them. Disaster Management module helped them to learn types of Disaster management, Zones of Disasters, Principles of Disaster Triage etc.

According to Dr. Eesha Arora, Healthcare Faculty at INLEAD: “The one day workshop briefed the students with the importance of the Disaster Management, chain of survival & the difference between the Adult BLS, Pediatric BLS & Infant BLS. It was a great learning experience.”

Asking the “Right Questions” can get you hired.

Very frequently job-seekers are advised to ask “Right Questions” to the employer at the end of their interview. If you have ever wondered what exactly constitutes “Right Question” read ahead:

While compensation, work-hours and schedule flexibility are some natural enquiries you may have, they are generally better to ask once you have a job offer in hand. In your first interview focus on building the right impression and emphasize on what you bring to the table.

1.    "If I were to start tomorrow, what would be the top priority on my to-do list?"

This question is a “buy one get one free” in the line-up for benefits. Not only will the answer give you a fair idea of the position and job profile, it also demonstrates your interest in getting started immediately. 

 

The added bonus lies in the Jedi mind trick: You already have your interviewer picturing you as the position holder.

2.    "What attributes does someone need to have in order to be really successful in this position?"

The answer to this will be very telling. "Creative" and "intuitive" can be translated to mean you will be on your own, while "patient" and "collaborative" could mean the opposite.

While the answer to this question will allow you to assess whether you'll be a good fit, it will also get your interviewer to look past the resume and see you as an individual.

3.    "What improvements or changes do you hope the new candidate will bring to this position?"

This answer can shed light on what might have made the last person lose or leave the job, as well as tip you off on the path to success. Asking this shows an employer you are eager to be the best candidate to ever fill this position.

4.    "I know this organization prides itself on X and Y, so what would you say is the most important facet of your culture?"

This question is sure to impress. It shows you researched the company, and gives you a chance to gain insight into what values the company holds highest.

5.    "I appreciate your time today. What’s our next step?"

First, reiterate that you’re interested in the position (assuming you still are, of course!), and ask the following non-presumptuous questions about what’s next in the hiring process.

Finally, don’t bombard the interviewer with a laundry list of questions. If the interviewer seems engaged in the conversation and encourages you to keep asking, great. But if you see him / her looking at the watch, time to wrap it up! It’s best to pick a handful of questions that are most important to you and leave on a positive note.

The 15 Biggest Time Wasters

Management Student: LEAD Activity – INLYMPICS 2013

The event took place within the premises of INLEAD. It was a great platform to have the students interact with each other and relax after an entire day of classes. It was fun filled day and the students showed great solidarity towards their class mates. They ensured their presence after classes to enhance the spirits of their friends who were participating in the games. All throughout the event, the students were full of energy and zeal and enjoyed the day.

The game of chess had the students thinking and strategizing their moves whereas the races on XBOX had the students focusing to win maximum laps in a limited time period. Carom generated enthusiasm not only from the participants, but also from the audience. Darts had more and more students trying to ensure they aim was perfect.Since most of the activities were team based, it generated a spirit of working together to achieve a common goal – Winning. The students displayed fantastic camaraderie and sportsmanship towards their friends with whom they were competing in the event. The event was brought to a close with the Prize Distribution Ceremony graced by Mr. R C Gupta who distributed the certificates and prizes to the winners. 

Winners:

        Carom Championship (Team Game):

o    Renish Mathew (IHM  January’ 13) & Vaibhav Gupta (IHM  January’ 13)

         Chess (Singles):

o    Ashwin Patrick (IHM  January’ 13)

         XBOX-ers Zone (Team Game):

o    Suman Paul (HCA January’13), Harish Venugopal (IHM  January’ 13)  & Navneet Meena (HCA January’13)

        Dart Championship (Team Game):

o    Suman Paul (HCA January’13), Navneet Meena (HCA January’13),  & Akash Gupta (EM January’13)

Recent trends in Facility Management Industry

INLEAD conducted an Industry Expert Session for CAFM July 2012 & Jan 2013 and IHM Oct’12 Batch. The session was conducted by Brig. Ashok Jaitly- General Manager, Knight Frank (India) Training FMS and PMC. He had an interactive session with the students on “Recent trends in Facility Management Industry". Brig. Jaitly has over three decades of experience in the Indian Army in the operations and the facilities management and has been heading the training and development division of Knight Frank India since last 14 years.

The lecture started with an introduction on the growth of Facility Management. He explained how FM is growing & talked about the ratio of growth in FM sector in India & Europe. He explained “The definition of Facility Management, key triggers, challenges & opportunities in the field of Facility Management. The students were informed about on different streams in FM for young Professionals which includes Business Development, Engineering/ O&M/ Technical, Soft Services, Office Support Services and Finance & Asset Management. He also discussed with students the future prospects in the domain of technical FM and Soft Services.

According to Muneshwar Pal and Vaibhav Vashishta of CAFM January’13 and IHM Oct’12 Batch “We got a better & clear understanding of key responsibility areas of Facility Manager and how to tackle any difficult situation."

To conclude the session Brig. Jaitly mentions some of the key traits of an Ideal facility manager that includes Chanakya’s wisdom, a lawyer’s shrewdness, A gambler’s gamble and the most important availability for 48 hours a day.

Event Management: Industry Visit to International Bus & Utility Vehicle Show 2013

INLEAD conducted an Industry visit for Event Management and Public Relations July 2012 & Event Management Jan 2013 Batch. The Society of Indian Automobile Manufacturers (SIAM) organized the third International Bus & Utility Vehicles Show between 15th and 18th of February. The expo took place at the Greater Noida Expo Mart focusing on SUVs, buses and other utility vehicles.

It was an in-depth learning about organizing an exhibition. The students had had an opportunity to witness diverse types of production platforms, new technology based lighting, audio & sound systems. It also helped them to learn crowd management, parking & security arrangements for corporate events. It was a Special Exhibition offering a learning experience for students with events and activities organized to ensure visitors can glean as much information and inspiration as possible. It was a platform where in students got an overview of visual merchandising, kiosks, displays through hoardings, and sponsorship activities for an event. It also showcased various ideas about peculiar flooring for displays in automobile industry. Students had a clear sighted observation from registration counters to exit check systems.

According to students it helped them in understanding the execution of corporate events and exhibitions, about different types of LED’s, audio & video, lighting, platforms etc. and enriching their knowledge base about exhibitions which are done on a large scale. Overall, it was an over-whelming experience of corporate event & exhibition for the students which inherited them with knowledge of 3D environments, stand designs, exhibition displays based on ‘design and build’, creativity, innovation, fabrication, carpeting, hanger designing, branding, lights, signage, floor plan designing, exhibition badges etc.

Role and Importance of PR in Corporate World.

INLEAD conducted an Industry Expert Session for Events Management and Public Relations July 2012 & Jan 2013 batches. The session was conducted by Ms Pooja Pathak- Director and Content Head at Media Mantra. She had an interactive session with the students on “Role & Importance of Public Relations in Corporate". The lecture started with an introduction on Public Relations. She explained how PR is different from other communication tools like advertisement, publicity, events. She explained “The Game of PR”, with a case study of “Nino Bambino: Organic Baby Clothing”. In this, she elaborated on:

•  Is PR about Advertisements?
• Is PR about advertorials or editorials?
• Is PR about publicity?

The connect was taught between PR – Awareness – Adoption – Free Publicity.  A group activity was also the part of the lecture. It was based on review of variant business magazines on the basis of PR Elements. This activity concluded with learning’s & experiences about how does Public Relation functions in various corporate & sectors. To conclude, the students were given a deep learning about the subject from the ground level, classifying various myths about PR and exemplifying each element.

There was also a discussion on: PLUNGING INTO THE WORLD OF PR, focusing on:

•         Media Monitoring
•     Industry story tracking
•     Competitor mapping
•     Client servicing
•         Devising PR Plans for the Clients
•         Follow up with the media
•         Weekly and monthly dossier

According to the students:

•  Jatin Gulati (Event Management and Public Relation, July, 12) :“It was a transparent and practical way to know the PR Industry ”
•  Supriya Sikka (Event Management and Public Relation, Jan 13) : “PR is one of our subject in the curriculum and thus the lecture helped us, as practical examples of the industry were shared”

To conclude, the students were given a deep learning about the subject from the ground level, classifying various myths about PR and exemplifying each element.

Healthcare Administration : Industry Orientation & Corporate Expectation

INLEAD conducted an Industry Expert Session for Healthcare Administration for July 2012 & Jan 2013 batches. The session was conducted by Mr. Sachin Chaudhary on the topic “Industry Orientation & Corporate Expectation’. The lecture gave students deep insights into the various aspects of Healthcare industry and the scope of services for future prospects. Mr. Sachin Chaudhary, founder & CEO of Medical Second Opinion Company, is a dynamic professional with an experience of leading Healthcare practice for Asia Pacific region for Genpact. Prior to which, he has worked with Ernst & Young, Infosys Healthcare Consulting, Wockhardt & Apollo Hospitals. He has more than 10 years of extensive experience of managing healthcare business across India, US & Middle East.

Mr. Chaudhary threw light upon the various verticals of Healthcare Industry, apart from Hospitals, like Health Insurance, Medical Tourism, Healthcare Consultancies and Healthcare Information Technology. He explained in brief the trends in these sectors & how students can prepare themselves for these options. He focused on the need of recognizing the area of interest at the initial stage & plan the career accordingly by doing the On Job Training (OJT) in the same field. He also mentioned that the projects can be taken up in the same sector during the OJT so that the students understand the corporate expectations and can get themselves groomed accordingly.

The lecture also dwelled upon the need to understand the Profit & Loss statements of various organizations in the Healthcare Industry so that students have fair idea about the Return over Investments & they can easily streamline the entire process on the basis of Cost Benefit analysis. Mr. Chaudhary also touched upon the future prospects of Healthcare Analytics. He mentioned that there is a scope of Healthcare analytics market to reach $10.8 billion by 2017. He talked about the concept of “big data” — where vast quantities of information can be cheaply stored and analyzed at leisure by organizations, due to the growing digital world.

International Hotel Management: Industry Visit - Galaxy Hotel, Jan'13 IHM Batch

INLEAD organized a hotel orientation trip to the Galaxy Hotel, Gurgaon for the International Hotel Management and Corporate Administration and Facility Management  students of Jan’13 batch. An industry orientation helps a student apply their theoretical learning with their practical exposure during the hotel visits. The students were accompanied by Ms. Bindu A Menon, Faculty- International Hotel Management, INLEAD, Gurgaon. The orientation informs the student about the category of the hotel and also the segment it caters to. The Galaxy Hotel is a contemporary styled five star hotel offering spacious and rich warm, hospitable services for business and leisure guest. 

The students began their property tour with Ms. Neelam, Banquet Sales Executive with Galaxy Hotel. The students were shown Zinnia, the largest banquet hall of the hotel measuring 12,000 sq.ft and other meeting spaces for social gatherings and conferences. The students were appraised about the various banquet set-up’s, pre- function area, buffet counters. The total banquet space available is 21,000 sq.ft.   Following this was visit to the Food and Beverage outlets. First on the list was The Monk- a modern Zen setting restaurant serving Oriental cuisine. The students came to know about the concept of a live kitchen and the fact that the restaurant does not accept and prior reservations. Next was Howzatt- India’s first cricket themed pub brewery serving fresh styles of beer with an exclusive snacks menu.  They also were briefed about Bean Stalk- café and pastry shop and Axis- a multi cuisine restaurant with an exhibition kitchen.

The guest room tour was coordinated by Mr. Deepak Khatri, Asst. Manager Front Office. The students learnt about Standard Operating Procedures to be followed while on guest floors. They were shown three categories of room: Deluxe Rooms, Spa Rooms and Suite. Mr. Deepak was very helpful with sharing information and details about room and bathroom amenities, services and the tariffs.

According to Ms. Bindu A Menon, Faculty- International Hotel Management, INLEAD: The students really enjoyed their visit to Galaxy Hotel, more since it was their first industry visit for most of them; it was their first trip to a five-star hotel. The team coordination at the hotel was smooth, well organized and most importantly they were shown around all the Front ending departments of the hotels with all question answered.

Event Management : Industry Visit - Kingdom Of Dreams, Jan'13 batch

INLEAD organized an industrial visit to Kingdom of Dreams on January 30^th, 2013 for Event Management students of January’13 batch. It was their first visit to give them hands on experience as to what goes behind the working of one of the biggest entertainment extravaganza. Students were accompanied by their Events Management faculty Mr. Sandeep Bhandari. On behalf of Kingdom of Dreams, a warm welcome was accorded by Ms Anjali, Guest Service Associate- Kingdom of Dreams.

The students had an exposure of a stunning, electrifying on-stage spectacle. The students had an opportunity to procure the knowledge of creativity and cutting edge technology to create an Entertainment Extravaganza. The students were briefed about the sprawling setup at Kingdom of Dreams which included both Nautanki Mahal and Culture Gully. An elaborate culture, arts, craft and food boulevard, from visiting the backwaters of Kerala, the taste buds in the style in Lucknow, the beaches in Goa, an insight of the royal splendor of a Rajasthani Palace, the Mumbai local, the live kitchens….. They witnessed a glimpse of Legends of Kung Fu, a spectacular martial arts ballet, performed by artists who had come all the way from China. A brief visit to IIFA buzz café, a glamorous themed Bollywood VIP lounge, was also one of the key learnings for students as it allowed them to have knowledge of extravagant set up for various entertainment events. The students had a chance to learn the art of event conceptualization & execution.

According to Jaswant Singh, Manager HR, KOD: “The Industry Visit of INLEAD Students to KOD has now become an integral part of their learning. It is always an overwhelming and gratifying experience to have INLEADers at KOD as they are very keen to learn and I must appreciate their grooming standards which are at par with Industry Standards”

According to Sandeep Bhandari, Event Management Faculty, INLEAD: “The students had a great experience at Kingdom Of Dreams. It was an activity full of learning and fun, where students got to see one of the greatest infrastructures and event venues of Delhi NCR. The students were overwhelmed with the guidance offered by the staff”.

Hospital Management: Industry Visit - Pushpanjali Hospital HCA Jan'13 Batch

INLEAD conducted the first industry visit for its Healthcare Administration Jan 2013 batch to Pushpanjali Crosslay Hospital, a tertiary care facility located in Ghaziabad on 1^st Feb. 2013 The visit gave them deep insights into the practical aspects of healthcare delivery and the inter-relationship and significance of each individual department of the hospital.

They were accompanied by Ms. Ginny Kaushal, faculty, Healthcare Administration, INLEAD. The day started with a welcome from Dr. Vijay Aggarwal. He is the Healthcare Administration Program Director at INLEAD and the Executive Director of the Pushpanjali Crosslay Hospital. The other members present were Dr. T. S. Jain, Medical Superintendent, Pushpanjali Crosslay Hospital and Ms. Garima Prasad, GM Operations Pushpanjali Crosslay Hospital. Dr. Aggarwal   briefed the students with the corporate expectations of the healthcare industry and addressed the various queries of the students related to the myths and beliefs associated with the healthcare industry. He explained the importance of having a human touch while providing healthcare.  He elaborated on issues like medico legal obligations of the organizations, the role of the health manager in hospitals and significance of working as a team with the solitary aim of patient care.

The students were taken for a facility tour under the guidance of Ms Samarika, Manager-Operations, Pushpanjali Crosslay Hospital. The areas covered were:

•     Registration & Admission
•     Accident and Emergency Department
•     Out Patient Department 
•      In Patient Department
•     Central Sterile Supply Department (CSSD)

According to the students :

•    "We liked the way we were given the orientation and explained everything in detail by the hospital staff”
•   “What we were taught in our classes was completely relevant and in connection with practical application. Theory+Practical= Balanced Form”

The entire experience was enticing and enlightening for the students.

Management Student - LEAD Activity: Cast My Reality

INLEAD conducted a LEAD activity “Cast My Reality” in its campus for the January 2013 Batch. It was a leisure activity meticulously designed by faculties at INLEAD, for all the students of Jan batch to gel well with each other and certainly was aimed to bring out an individual’s persona with some exhilarating performances during the show. The activity contained all the Masala from a reality show entertainer to a series of 60 second challenges, building a lot of excitement among the viewers.

Teams were carved out from the entire Jan 2013 batch and each one of them was to come up with a spoof of 20 minutes on some fascinating situations that were given to them. The reality show topics were: ‘A Minute to Win it’, ‘India’s Got Talent’, ‘Comedy Circus’, ‘Kaun Banega Crorepati’ and ‘Big Boss’. The students were appraised on various parameters like Props/Stage set up, eye for detail, Costumes & Makeup, Music, Dialogue Delivery, Team Coordination, Creativity, Audience Entertainment etc. The entire activity had lot of liveliness and was full of enthusiastic performances.

According To Rohit Kukreti, Advertising & Public Relations student at INLEAD, “It was really a great experience… thanks to all my respected faculties for making such an atmosphere there... it’ll certainly help us somewhere….thank you so much.”

The major purpose of the activity was to focus on an individual’s aptitude and attitude levels and helping these young budding professionals in bringing out some breath taking performances on the stage.

According to Suman Paul, Healthcare Administration student at INLEAD, “I think it was a platform to come out of shell & get rid of your fear to face the audience. It helped me to become a good public speaker.”

At the end of the show after some awe-inspiring performances, to say the least, the faction performing ‘ Big Boss ‘ won the First Prize & Best Performer title was bagged by Samrat Sharma & Vishal Teotia. 

Human Resource Management: Industry Expert Session (Mr. Sandeep Sharma)

INLEAD conducted an Industry Expert Session for its entire Jan 2013 batch on 18^th January. The session was conducted by Mr. Sandeep Sharma, Vice President – TDI and the topic for the session was Industry Orientation and Corporate Expectations. Mr. Sharma is a Human Resources expert with over 20 years of experience in working with global organizations and individuals at all levels.  A very passionate trainer, Sandeep has worked closely with many MNCs and other Indian/Foreign companies both in India and abroad. In addition to his years of experience in helping people build successful careers, he is also a Senior Professional in Human Resource Management.

 The session comprised several activities which were based on setting Goals in Life, Importance of listening, etiquette and basic communication skills, hence giving all the students a sense of understanding on how all the industries work and what are the prerequisites to be a successful professional in this competitive corporate world.

In his passionate discourse Mr. Sharma discussed on several personality traits and importance of aptitude and attitude in an individual’s life. According to him one should never assume things in the corporate world and never should be judgmental either, both in their personal and professional life. He shared his views on basic and effective intelligence and the significance of fast and steady growth in the corporate working environment. The session ended with an activity based on personality test where students have to draw a rabbit on a piece of paper and based on the position and the orientation of the rabbit their personalities were determined. Over all it was an interactive session and involved several activities which made it a lot of fun for all the students.

Healthcare Management Student: Success Stories in Healthcare Administration

With India gradually gaining popularity as health tourist destination, healthcare industry has seen massive growth in the last five years and is expected to grow at an annual rate of 50% in the coming decade. INLEAD is offering 1 year Post Graduation Diploma in Healthcare Administration program that allow students to have a successful career in this ever-growing Industry. Course curriculum has been designed according to the industry requirement and students regularly go on the industry visits and have an interaction with their mentors. Mentioned below are some of the success stories of  INLEAD students in Healthcare Administration Program:

• Sonal Arya - Paras Hospital, Gurgaon
• Nidhi Yadav - Max Hospital, Saket, New Delhi
• Dr. Puneet Uttam - Pushpanjali Crosslay Hospital
• Mamta Kumari - B L Kapoor Hospital, New Delhi
• Patil.B Digambarrao - Kokilaben Dhirubhai Ambani Hospital, Mumbai
• David Ekka - Sunrise Healthcare, New Delhi
• Dr. Prashant Mahangade - Medanta - The Medicity, Gurgaon
• Merina Sorenshangbam - Medanta - The Medicity,Gurgaon
• Pedada Sudheer - Fortis Healthcare – Noida
• Tushar Kalange - Kokilaben Dhirubhai Ambani Hospital, Mumbai
• Dr. Geetika Walia - Max Healthcare
• Dr. Ritu Bisht - B. L.Kapoor Hospital
• Dr. Rajiv Grover - Paras Hospital
• Dr. Bhavesh Malviya - Medanta - The Medicity,Gurgaon
• Dr. Aarti Sheetal - Fortis Healthcare - Noida

Event Management: Industry Expert Session (Mr. Ajay Sharma - VP, Momentum - MacCan World Group)

INLEAD conducted an Industry Expert Session for its April and October 2012 Event Management batches on 14^th December 2012. The session was conducted by Mr. Ajay Sharma, Vice President - Momentum - MacCan World Group. Mr. Sharma has over a decade of experience in the Communications Industry. He has successfully conceptualized various brand communication campaigns and has handled activation and event strategies for variety of clients across Industry. The topic of the session was Brand & Advertising and helped students to identify with the lifestyle of a communication professional and the qualities/skill set required for a successful career in this strong and competitive Communication Industry.

Mr. Sharma during his presentation touched upon the concept of brand equity and explained its importance for a brand owner. He discussed about various ways of measuring brand equity and is available in both qualitative and quantitative formats. He also described the strategic communication strategy that can only be built upon if a communication professional understand the nuances of the brand and the industry for which he is pitching for. In his presentation Mr. Sharma shared his 10 principles on brand communication strategy which he developed during his 15 years long career and are considered to be very effective from the consumer’s perspective. The session was pretty interactive and helped students to gain valuable insights about this exciting world of branding and advertisement. 

International Hotel Management: Industry Expert Session (Mr. Ajay Dhar)

INLEAD conducted an Industry Expert Session for July and October 2012 IHM batches on 4^th December 2012. The session was conducted by Mr. Ajay Dhar, Executive Housekeeper at Optus Sarovar Premier. Mr. Dhar has over a half a decade of experience in the Hotel Industry and has done his specialization in the housekeeping division. He has worked with some of the reputed organizations like Radisson Blu, Hayatt Regency, The Bristol and Bestech Hospitalities. He has successfully finished his Hotel Management from National Council of Hotel Management, IHM Jaipur. Mr. Dhar has an eye for detail and has received several accolades for his successfully setting up of housekeeping operations of various newly built properties.

The topic of the session was Scope of Housekeeping in Hospitality Industry and it helped students from both the batches in understanding the impact which the housekeeping department plays in any Hotel. Mr. Dhar briefly explained the departmental setup and the hierarchy that a housekeeping professional goes under. Mr. Dhar made the session pretty interactive which helped students to clear various myths regarding this department and also shared diverse growth opportunities which are present for the young professionals. He also explained Key Responsibility Area’s of a housekeeping professional and shared several interview preparation tips with the students.

Mr. Dhar’s presentation threw light on various processes that a housekeepingprofessional follows and how he needs to have multi tasking skills in order to triumph in this division. He explained the students on how to prepare forecasts and budgets for a business and gave a brief description of the expense control mechanism as well. He explained on how to propose methods to reduce costs and enhance value within a business. Overall Mr. Dhar’s session helped students to gain some valuable insights about the housekeeping department that plays a much greater significance in the Hotel Industry and will likely to have a profound effect on its success and well being.

Hospital Managment: Industry Expert Session (Mr. Mehernosh B.Dittia)

INLEAD conducted an Industry Expert Session for April and October 2012 HCA batch students on 27th November 2012. The session was conducted by Mr. Mehernosh B.Dittia, V P - Talent Development, Max Healthcare. The topic of the session was Quality Professionals in Healthcare Industry and helped students to understand how customers today are more aware of eminent services and are ready to pay a price for it to make sure they get an environment at par with an upscale hotel property. Mr. Dittia is a senior professional with over 22 years of working experience in Sales, Customer Care, Service Excellence and Quality, SOPs, HR & Training with organizations of high repute. Mr. Dittia completed his management education from Xavier Institute of Management and Institute of Marketing & Management. He has worked extensively in Healthcare Industry and brings with him, invaluable corporate insights from the Healthcare industry.

Mr. Dittia’s presented a number of healthcare industry stats that helped students to get aware of the immense potential that this industry has for the upcoming healthcare professionals. Throughout the session Mr. Dittia emphasized on the fact that attitude and communication are two very important qualities required in an administrator’s job profile. According to him quality service is all about increasing the quality of interaction that a patient has with a healthcare provider during his stay in the hospital. The session helped students to understand that from an administrator’s perspective it is his/her duty to take care of the patients Psychological and Emotional state apart from the physical well being. He feels that Patient Relations is an important part in an administrator job profile, as in the end they are the ambassadors of your healthcare organization. By and large the entire session was reasonably interactive and Mr. Dittia shared some valuable inputs about the quality professionals with the students from both the batches.

Healthcare Administration: Industry Expert Session (Mr. Vikram Anand)

INLEAD conducted an Industry Expert Session for April and October 2012 HCA batch students on 23^rd November 2012. The session was conducted by Mr. Vikram Anand, Principal & Head – Operations, IMS Consulting.  Mr. Vikram has over 15 years of experience in healthcare, starting out as administrator where he led efforts to build teams and capacity for a 300 bed charitable hospital in Mumbai. Prior to IMS he has held leadership roles with large organizations, including Deloitte Consulting and Aga Khan Health Services. He has been involved with the entire healthcare delivery life-cycle, from inception to operations, in several premier institutions across India and the MEA region.

The topic of the session was Industry Orientation and Expectation and it helped students from both the batches in understanding the current industry trends and the significant role which is being played by both public and private sector in giving a thrust to this Healthcare Sector and transform it into a rewarding field. Mr. Vikram’s presentation was coupled with some vital healthcare industry facts and as well as the opportunities and the challenges that lies ahead in the future for the Healthcare Professionals. According to him, being in the service Industry the focus of an organization should always be providing the quality services to the end user. His session also helped students to be aware of the scarcity of skilled manpower that has generated in the Healthcare Sector and is need to be taken care of. On the whole the session was interactive and helped students to gain some insights about this ever-growing industry.   

Management Student: Lead Activity - Cinerama (For October 2012 Batch)

INLEAD conducted a LEAD Activity – Cinerama for October 2012 batch on 7^th November 2012 as a part of a Orientation Week. Five teams were carved out from the batch, with each team working independently to conceptualize, develop, script, organize and enact a 20 minute skit. Students had to keep all the elements of entertainment like humor, emotions, tragedy, drama, music, songs, dance sequences etc. to give the necessary flavor required for a masala film. By using their creative wits, teams had came up with some unique movie names like Vanishing Daughters, Chicken Dhokla, Lo Kar Lo Baat, Sohni Mahiwal and FIR.  All these acts were evolved on various parameters like team coordination, storyline, creativity, time management, audience entertainment, dialogue delivery and expressions. The skits were very well performed; however the one that contained all the elements and came across shining in terms of parameters that were being used was F.I.R.

Congratulations to the Members of the Winning FIR Team:

• Shweta
• Vaibhav Yadav
• Vishal
• Seeza
• Priyanka Gopal
• Rashmi Ranjan
• Tapas
• Subhendhu Gosh
• MoniKa
• Navleen
• Ashwini
• Harsh Kumar

 Individual’s Best Performance Award goes to the following:

• Seeza Manocha
• Raghav Garg
• Narendra Peswani
• Lavika  Sharma
• Vaibhav Yadav

International Hotel Management: Industry Expert Session (Mr. Sanjay Pandita)

INLEAD conducted an Industry Expert Session for July and October 2012 IHM batches on 6^th November 2012. The session was conducted by Mr. Sanjay Pandita, Banquet Manager at Crowne Plaza. Mr. Pandita has over a decade of experience in hospitality industry and has an in depth knowledge of managing Front Office and F&B departments in a Hotel. He has completed his graduation from Srinivas College of Hotel management. He started his career with The Oberoi’s and then moved on to work in some of the renowned organizations like The Westin, Leela Kempinski and Al Murooj Rotana Hotel and Suites in Dubai.

 The topic of the session was Industry Orientation and Corporate Expectation and it helped students from both the batches in understanding the current industry trends and the different employability options that are being available in the relatively lucrative Hotel Industry. Mr. Pandita made it a very interactive session by including various activities in between the session that helped students to get to know some of the interesting facts about the hotel Industry.

Throughout the session Mr. Sanjay Pandita shared his key learning’s and as well as his life experiences with the students. His interaction with the students regarding international exposure, lifestyle and work environment helped in spreading the knowledge which in turn enabled them to get an insight about the International Hotel Industry. Mr. Pandita also touched upon different career prospects that are available both for the fresher’s and the professionals having some work experience. He also shared various interview preparation tips that will ultimately help the students who are currently undergoing various interview rounds with some International Organizations. On the whole the entire session was interactive and informative and helped students to understand the functioning of hotel industry from region to region all around the world.